Beachbody Complaints and Reviews

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Beachbody
Main address: 3301 Exposition Blvd., 3rd Floor 90404 Santa Monica CA
1(800) 714-7254, , http://beachbody.custhelp.com/app/ask
  • 289+5 mobile complaints
  • $56K claimed losses
  • $190 average
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  • From mobile
  • Beachbody
  • 2 days ago
  • by anonymous
  • #536111

Dishonest company, stole money from my credit card after I made eventing completely clear and even had the representative repeat my order details. It's been over a week since I called and freaked out to get my money back and still nothing. I'm now calling to report a fraudulent charge. Very disappointed!! Add comment

     

  • Sep 18
  • Diets and Training
  • San Mateo, California
  • Unauthorized Charges
  • 76

Beachbody and their customer service department are the worst I have ever dealt with. Not only are they very shady about charging your account for products that were never ordered, but it has been over 3 weeks since this entire ordeal happened . I have still not been reimbursed the $149.00 I was charged even though I returned the beachbody products and Beachbody has confirmed they received the... Read more

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  • Sep 17
  • Diets and Training
  • Poor Customer Service
  • 43

I love the Beach Body products but I absolutely despise the customer service! Every time I call they cannot find my account, I have asked to have my email address changed 3x, they do not send receipts/confirmation to either email address when I have purchased something, I canceled my auto ship twice and was still charged then expected to pay shipping to return it, confirmation numbers given mean... Read more

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  • Sep 17
  • Fitness Centers
  • England, United Kingdom
  • Delivery Delay
  • 37

Do not order from this Company directly PLEASE!!!!!! I ordered and paid for the express delivery as in next day (£11.90), then received a conformation email saying I should get it within 5 business days! After calling them twice I got the old story about high demand for the product hence the delay. They were still unable to say when I would get it, all they could say was it had been "picked" and... Read more

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  • Sep 15
  • Sport
  • 21 Day Fix Products
  • 121

I received the 21 Day Fix products and had changed my mind about them before I even got the shipment, so I sent it back immediately. They got the product back on 21 August, but have only credited the taxes back to my card. I have talked to them on the phone four times, this last time on a 3-way call with my card issuer, who confirmed that they only received the tax credit back. I now have to... Read more

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  • Sep 15
  • Fitness Centers
  • Unreceivable Order
  • 54

Despite emailing chasing my order and receiving a auto reply...to say I will be contacted within 24 hours....still haven't heard anything. Really disappointed with the lack of service. When I placed the order the staff member was very friendly and good at selling more products which I agree to buy. Don't fall into the same trap! Better still don't buy from them. It isn't a genuine... Read more

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  • Sep 11
  • Health and Beauty
  • Subscription Cancellation
  • 169

I have tried to cancel my subscription to Beach Body twice. After getting the initial box if vitamins, workout tape and brochures I was charged more than what they initially said. I tried to cancel at that time. They continue to send products and take money out of my account. Today I received another box containing vitamins I was very upset. I again called to cancel this order. Spoke to a... Read more

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  • Sep 04
  • Fitness Centers
  • Unauthorized Credit Card Charges
  • 2
  • 2
  • 253

I went to the Fill and Freeze website..Supplied all the necessary billing information. The total for a 30 day supply came to $39 and change with a shipping charge of $6.95. I approved the order..THEN the website continued down page to where i was offered another fee for 3 months. Also theree was another offer at a less charge for continuing for a couple more months but i wouldnt have to pay as... Read more

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  • Sep 01
  • Diets and Training
  • New York City, New York
  • Shakeology
  • 199

I bought 2 three day refresh packages and 1 twenty one day challenge. Got the package and was excited to start only problem they sent the wrong Shakeology and no user guides. After 3 hours on the phone without anything but frustration I am sending the entire package back. There is no way to get the guides online and I was told 5-7 days shipping at which time I would be finished the 3 day... Read more

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  • Aug 28
  • Diets and Training
  • Shakeology
  • 1
  • 1
  • 284

This is atrocious customer service. I attempted to order shakeology online, but the Beachbody website said I already had an account after I had already input all my info. So I try to sign in using my email and it says I'm not in the system. Tried this a few more times/I'm in the system, I'm not in the system, until I decided to follow the prompt that said I would have to call to place an... Read more

Was this review helpful? 3 1
 
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