Beachbody Complaints and Reviews

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Beachbody
Main address: 3301 Exposition Blvd., 3rd Floor 90404 Santa Monica CA
1(800) 714-7254, , http://beachbody.custhelp.com/app/ask
  • 288+4 mobile complaints
  • $55.8K claimed losses
  • $191 average
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  • 15 hours ago
  • Advertisements and Cons
  • 13

I love the Beach Body products but I absolutely despise the customer service! Every time I call they cannot find my account, I have asked to have my email address changed 3x, they do not send receipts/confirmation to either email address when I have purchased something, I canceled my auto ship twice and was still charged then expected to pay shipping to return it, confirmation numbers given mean... Read more

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  • 19 hours ago
  • Fitness Centers
  • England, United Kingdom
  • 9

Do not order from this Company directly PLEASE!!!!!! I ordered and paid for the express delivery as in next day (£11.90), then received a conformation email saying I should get it within 5 business days! After calling them twice I got the old story about high demand for the product hence the delay. They were still unable to say when I would get it, all they could say was it had been "picked" and... Read more

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  • 2 days ago
  • Sport
  • 21 Day Fix Products
  • 81

I received the 21 Day Fix products and had changed my mind about them before I even got the shipment, so I sent it back immediately. They got the product back on 21 August, but have only credited the taxes back to my card. I have talked to them on the phone four times, this last time on a 3-way call with my card issuer, who confirmed that they only received the tax credit back. I now have to... Read more

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  • 2 days ago
  • Fitness Centers
  • Unreceivable Order
  • 37

Despite emailing chasing my order and receiving a auto reply...to say I will be contacted within 24 hours....still haven't heard anything. Really disappointed with the lack of service. When I placed the order the staff member was very friendly and good at selling more products which I agree to buy. Don't fall into the same trap! Better still don't buy from them. It isn't a genuine... Read more

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  • Sep 11
  • Health and Beauty
  • Subscription Cancellation
  • 153

I have tried to cancel my subscription to Beach Body twice. After getting the initial box if vitamins, workout tape and brochures I was charged more than what they initially said. I tried to cancel at that time. They continue to send products and take money out of my account. Today I received another box containing vitamins I was very upset. I again called to cancel this order. Spoke to a... Read more

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  • Sep 04
  • Fitness Centers
  • Unauthorized Credit Card Charges
  • 2
  • 2
  • 228

I went to the Fill and Freeze website..Supplied all the necessary billing information. The total for a 30 day supply came to $39 and change with a shipping charge of $6.95. I approved the order..THEN the website continued down page to where i was offered another fee for 3 months. Also theree was another offer at a less charge for continuing for a couple more months but i wouldnt have to pay as... Read more

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  • Sep 01
  • Diets and Training
  • New York City, New York
  • Shakeology
  • 193

I bought 2 three day refresh packages and 1 twenty one day challenge. Got the package and was excited to start only problem they sent the wrong Shakeology and no user guides. After 3 hours on the phone without anything but frustration I am sending the entire package back. There is no way to get the guides online and I was told 5-7 days shipping at which time I would be finished the 3 day... Read more

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  • Aug 28
  • Diets and Training
  • Shakeology
  • 1
  • 1
  • 262

This is atrocious customer service. I attempted to order shakeology online, but the Beachbody website said I already had an account after I had already input all my info. So I try to sign in using my email and it says I'm not in the system. Tried this a few more times/I'm in the system, I'm not in the system, until I decided to follow the prompt that said I would have to call to place an... Read more

Was this review helpful? 3 1

     

  • Aug 11
  • Diets and Training
  • Cancelled Membership
  • 2
  • 2
  • 918

I cancelled the Vitamins and the Beachbody membership a few days after I ordered 21-day Fix through their "award-winning" email. A few weeks later, a $41.59 charge shows up for a membership and another $35.25 for Vitamins. I called their customer service and waited to talk to someone this time. The woman had an accent that was so heavy I could barely understand her. She said it was too late... Read more

Was this review helpful? 11 3

     

  • Aug 09
  • Fitness Centers
  • Wrong Order
  • 2
  • 2
  • 1507

I was referred to try the 21 day fix from one of my friends who is currently a coach on beachbody.. I went online and checked out in the shopping cart (entered credit card number assuming it was a one time transaction). Paid about $90 then realized I ordered the incorrect product. I was supposed to order the challenge pack, not the starter kit. Not a big deal, my fault. It took me 10 minutes to... Read more

Was this review helpful? 6 3
 
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