Beachbody Complaints and Reviews

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Beachbody
Main address: 3301 Exposition Blvd., 3rd Floor 90404 Santa Monica CA
1(800) 714-7254, , http://beachbody.custhelp.com/app/ask
  • 279+4 mobile complaints
  • $55.1K claimed losses
  • $194 average
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  • Aug 11
  • Diets and Training
  • Cancelled Membership
  • 1
  • 399

I cancelled the Vitamins and the Beachbody membership a few days after I ordered 21-day Fix through their "award-winning" email. A few weeks later, a $41.59 charge shows up for a membership and another $35.25 for Vitamins. I called their customer service and waited to talk to someone this time. The woman had an accent that was so heavy I could barely understand her. She said it was too late... Read more

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  • Aug 09
  • Fitness Centers
  • Wrong Order
  • 2
  • 661

I was referred to try the 21 day fix from one of my friends who is currently a coach on beachbody.. I went online and checked out in the shopping cart (entered credit card number assuming it was a one time transaction). Paid about $90 then realized I ordered the incorrect product. I was supposed to order the challenge pack, not the starter kit. Not a big deal, my fault. It took me 10 minutes to... Read more

Was this review helpful? 1 0

  • Aug 08
  • Fitness Centers
  • Unauthorized Charges
  • 1
  • 133

similar to other customers we were charged for another month without authorizing the charges to be room taken out of our account. This happened right before a vacation and also not enough to ruin a vacation $150 would certainly be welcomed. in my opinion this is a scam or at least really poor business practice. They will never receive another cent from us and I wish I could charge them the time... Read more

Was this review helpful? 0 0

  • Aug 06
  • Fitness Centers
  • Undelivered Merchandise
  • 1
  • 167

Ordered some T25 merchandise from Beachbody.com, was told that it would arrive 1 week later. after the 2nd week, nothing came. so i contacted the chatline and was told that my item was lost-in-transit. NO EMAIL UPDATE OR FOLLOW UP ACTIONS were taken prior to my call. however, they promised to re-processed a new one for me within 24-48hrs via priority mail. After 2 days, no email confirmation... Read more

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  • Aug 05
  • Fitness Centers
  • Unplaced Order Charges
  • 310

While looking into p90x, I thought I would purchase the product. I got as far as the "payment options" page when I decided against it. They make you put in your credit card info, but do not have a remove or empty cart option. After reading a few horror story reviews I called customer service. They simply told me to finish placing the order, then they could refund it. *** no. Instead I closed the... Read more

Was this review helpful? 1 0

  • Aug 04
  • Fitness Centers
  • Seattle, Washington
  • Extrinsic Product Card Charges
  • 4
  • 166

I have been receiving monthly shakes for 8 months now. I let a friend use my card to get started as well and asked her over and over to change the card over. She didnt. I tried to cancel both accounts on my credit card, they cancelled mine, and then kept charging me for her shakes. I called and tried to get my card off of the account and they just ran me in circles, saying she had to do it. WTF!?... Read more

Was this review helpful? 0 0

  • Aug 01
  • Fitness Centers
  • Dangerous Nutritional Product
  • 2
  • 158

I am in the process of mailing all this stuff back to them, and if they are not talking what I want to hear, I will be calling my lawyer. This is a real rip off. I'm on a fixed income, and can not afford to have my money taken away from me without any type of results. It is a real shame for Derm Exclusive to have these commercials with all the white woman and no African American skin. I was... Read more

Was this review helpful? 0 0

  • Aug 01
  • Cosmetics and Toiletries
  • Automatic Shipping Charges
  • 1
  • 174

I saw no difference in my skin after using the product for 90 days, and when I noticed the charge for another 90 day supply was being drafted from my bank account, I called beach body (which is who I ordered the product from) and was put on hold for an extended period of time only to be transferred and was on hold again for about 20 minutes. I hung up and Googled the company. When I called a... Read more

Was this review helpful? 0 0

  • Jul 31
  • Fitness Centers
  • New Bedford, Massachusetts
  • 21Day Fix
  • 3
  • 209

I ordered my 21day Fix n I'm still waiting I hope I will receive what I paid for. Or I will take legal actions Read more

Was this review helpful? 0 0

  • Jul 22
  • Fitness Centers
  • Corporate Account Creation
  • 2
  • 451

First I like the product. I have used the P90x for the past 18 months. I started a wellness program for my staff of over 200 employees offered Beachbody as one of the products they can by. Tried for weeks to set up a corporate account and never could talk with anyone that had any interest in this, even if I was ordering 100 plus products. Constantly put on hold for 20-30 minutes and have to hang... Read more

Was this review helpful? 4 0
 
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