Beachbody Complaints and Reviews

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Beachbody
Main address: 3301 Exposition Blvd., 3rd Floor 90404 Santa Monica CA
1(800) 714-7254, , http://beachbody.custhelp.com/app/ask
  • 303+6 mobile complaints
  • $56.9K claimed losses
  • $184 average
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I joined team Beachbody in June 2014 and have had amazing results. I got support encouragement recipes and so much more. I am the healthiest I have ever been. Thank you Team Beachbody! !! Add comment

     

  • 2 days ago
  • Diets and Training
  • Positive Experience
  • 81

I called customer service after I did not receive my Shakeology on time. When I called they were super nice and said they would over night me another bag. Well, I ended up getting both bags within 48 hours so I called to let them know. They said not to worry to keep both bags and to I will continue on my home direct next month as scheduled. Between this experience and my Beachbody coach, I... Read more

Was this review helpful? 0 2

     

  • Oct 28
  • Fitness Centers
  • Charges
  • 1
  • 1
  • 118

I was pawned by a "friend" to join TBB, and was guaranteed to not incur charges without my permission. Well, here comes my CC bill and there are 3 charges they slapped me with without my permission. I pushed for refunds and received 2, the beach membership fee and the shakeology fee, but God forbid they give me the service fee back. So I kept getting hit with charges, even after I canceled my... Read more

Was this review helpful? 4 0

     

  • Oct 13
  • Fitness Centers
  • Ineffective Skin Product
  • 315

Their customer service is sucks. I have purchased the skin product from Beachbody and it didn't work out for my skin. It started breaking up bad, so I have called their customer service and let them know i wanted returned the product. She stated that i used incorrecltly and asked if i wanted talk to one of their coach. Make long storu short I have return the product one month ago, 9/13/14 and... Read more

Was this review helpful? 2 1

     

  • Oct 13
  • Fitness Centers
  • Vitamins Order Cancellation
  • 1
  • 1
  • 242

I called their 1-800 number a month ago and they advised through an automated to push nbr three to cancel the product. I did so the next billing there the charge was again so this time I called and a person (foreign speaking) and told her my frustration with calling twice to cancel in prior calls. She did cancel my order and is refunding the money to me on my credit card. In closing .. I... Read more

Was this review helpful? 2 0

     

  • Oct 12
  • Weight Loss Programs
  • Beachbody Club Membership
  • 3
  • 3
  • 160

Team Beachbody has the worst customer service that I have ever encountered, in my life. No one speaks english, so the communication gap is absurd. Monthly shakeology shipments...you might get it, you might not, orders misunderstood or lacking on a regular basic. It feels like I'm talking/listening to prerecorded scripted response and they make no effort to offer any compensation for their... Read more

Was this review helpful? 7 1

     

  • Oct 07
  • Diets and Training
  • Doylestown, Pennsylvania
  • Product Cancellation
  • 3
  • 3
  • 409

You guys must expect them to babysit your account for you. If you want a product canceled, then you need to call them with a sufficient amount of time (not the day before) in order to get what you want. Sometimes it takes a few days to get it canceled. YOU also need to be aware of how Mich the product costs and how many times you will be billed. I've ordered many products from beach body and I... Read more

Was this review helpful? 7 8

     

  • Oct 07
  • Fitness Centers
  • Undelivered Dvd
  • 2
  • 2
  • 91

I ordered hip hop abs an never got the dvd. Ordered sept 19 and called oct 7 to cancel my order. I refuse to ever order from this company again. They are worthless Read more

Was this review helpful? 1 0

     

  • Oct 06
  • Diets and Training
  • Product Return Policy
  • 1
  • 1
  • 213

I received my shipment of the *** on Sept. 10th. I was informed I had 30 days to try their product. After that I could return the product, cancel my membership blah blah blah. They have billed my bank on the 5th. That is 6 days from the 11th according to my calender. I tried to call but the phone numbers were either an auto service in Spanish or it was a number with no live person on the... Read more

Was this review helpful? 2 0

     

  • Oct 03
  • Beauty Centers and Spas
  • Dallas, Texas
  • Credit Card Charge
  • 2
  • 2
  • 370

I found a charge of $157.75 on my credit card from Beachbody, even though I never even heard of these people before. After calling them and waiting on hold for 30 minutes, I finally got a worthless person who sent me to another worthless supervisor. Bottom line, this dolt said he couldn't do anything about it and that I would have to take it up with my bank. I had to cancel my card, and request... Read more

Was this review helpful? 4 1
 
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