Beachbody - Tai Chang Review from London, London

I changed my mind after filling out the first form on line i exited the web page next thing I knew they have charged my credit card more than the email I received stated !! I did not want the order and as i had said I wanted to pay in installments was quite concerned. I had several chats with the company on line and on the phone wasted about two hours at least was told could not be cancelled just to return ? At my expense I don't think so! Then they said would send a returns label but no apology or explanation as to why this order was ever placed or more money taken ! And why should I return something I never wanted ! I have been in touch with my cc company who suggested to cancel my card and a fraud enquiry and dispute has now been set up I have refused delivery of these goods today ! I have noticed numerous complaints re this company one of their operators told me to keep the item anyway but no email to confirm this so certainly did not do this as once signed I was responsible !
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ID
#920319 Review #920319 is a subjective opinion of poster.
Location
London, England
Reason of review
Return, Exchange or Cancellation Policy

Beachbody - Review in Fitness Centers category from Phoenix, Arizona

They do not have on record the 3 times that I called and cancelled and I got three different answers. Iam very pissed!!!!!!! The times that I called I gave the beach body employee my card number for the money to be refunded. Still no money. I only wish to talk to anyone higher then the customer service level since they can't do their job. The money that is in limbo was the money I was going to use on my kids. Having a *** weekend
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3 comments
#1238870

I contacted them through email keeping records of each and every name, statement said, any amount promised and any threats made. Within a few hours and only a about 5 back and forth emails I got a satisfactory answer and within 3 days after that my refund was in the bank.

I have learned that it is best to keep records of everything!

Names, dates, what you said, what you were told, time etc. and in writing if possible.

#1235843

Report them to the Better business Bureau and give as much information on your calls as possible. You will get your refund.

If enough people report these scam artists they will be more accountable or taken out of business. I already reported them and have received my refunds.

#1217298

This happened to me too. I had to call them at least 3 times and each time they said the money would be refunded in 24 hours.

Finally, the last time I called I wasn't very nice and told them they are a scam, and magically the money was refunded in 24 hours.

But it took a lot of my time and phone calls, reference numbers, return tracking numbers, etc. Very aggravating.

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ID
#916111 Review #916111 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Return, Exchange or Cancellation Policy

Complain

Spoke to a gentlemen four hours ago that said he would send me a email for returning my product and no email has come through. my email address is: klutzyclyde@***.net. Why do I have to enter 100 words all I want to do is return the product that I didn't order in the first place. Beachbody is a scam as they send products you don't order or want. This is so crazy that I can't think of 100 words so will just repeat your company will never get my money again.
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ID
#911726 Review #911726 is a subjective opinion of poster.
Location
Corona, California
Service
Beachbody Customer Care
Reason of review
Poor customer service
New Reviewer

Order cancellation

This company has the most horrible marketing policy. When you make an order through internet, you are obliged to accept the terms and conditions, which force you to accept automatic monthly shakeology deliveries. To cancel it, you need to call a number (no email, only...
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9 comments
#1294131

I accidently placed a double order. I called to cancel one of the orders.

It took over an hour to get the issue resolved, I will know tomorrow or Monday at the latest if the money got refunded. If not I will be making another call to BeachBody. What sucks is you don't get someone who speaks good English so it takes twice as long to get that one of the orders needs to be canceled. I will never order any product through their website ever again.

I will order via Amazon.com. Oh and I also asked to have my account closed on Team Beach Body because I can't delete the account and guess what it is still not closed. They don't care if they can make the customer happy they just care about the money. That is not the way to do business.

I probably won't be buying any BeachBody prodcuts in the future. They lost this customer.

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ID
#590814 Review #590814 is a subjective opinion of poster.
Location
Monterey, California
Cons
  • Unauthorized charges
  • Unauthorized transaction
  • Customer service sucked
Reason of review
Order processing issue

Beachbody & Shakeology won't stop billing me.

We have called and emailed customer service many times in the last several months trying to stop our membership and Shakeology shipments. They keep saying everything is taken care of yet each month we receive another package and debit on our credit card. We cannot seem...
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9 comments
#1366090

I'm going through the EXACT SAME THING!!!! I wish there was a way to WARN ALL FUTURE CUSTOMERS, DO NOT GET SUCKED INTO SIGNING UP FOR THIS! THEY WILL REFUSE TO CANCEL

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ID
#421130 Review #421130 is a subjective opinion of poster.
Service
Beachbody Membership
Loss
$600

How can i send this product back?

how can i send this insanity stuff back?called several times they say they'll send the address to my e-mail but haven't got it....sooo,can anyone help? thanks...... ya sounded good on T.V.but not so good when i got my statement from my bank.and i recieved more...
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18 comments
#1517479

Do not order from this company...they send stuff you don't want. when you try to contact Customer Service it is impossible. Terrible Company!

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ID
#231373 Review #231373 is a subjective opinion of poster.
Location
Jacksonville, Florida

Beachbody is a dishonest company.

As an insider who works for beachbody, I can reveal a few choice details about the company and its business practices. First beachbody is a subsidiary of a corporation named Product Partners LLC that is headquartered in Santa Monica. It was started in 1999 by Carl Daikeler and Jon Congdon. They primarily use infommercials to market their exercise products like P90X, Insanity, Turbo Fire, etc. When consumers call in they are routed to one of three call centers in India, Costa Rica, or the Koreatown area of Los Angeles. While the exercise programs are useful, they only function as a lead-in to other products of dubious value. What Product Partners wants more than anything to is to sign people up to get regularly billed for their nutritional supplements like Shakeology ($120 monthly), Acti-vit ($25 monthly), or the teambeachbody club ($38.97 quarterly). Many times consumers don't know that they're being billed until months down the road, which is exactly what Product Partners wants. If a credit card cannot be charged on the first try, they will run it 15 times over the course of a month to extract the funds for these excess goods and services. When a consumer calls in to complain, they may be told that they can only have one or two payments credited back to them but this is totally false. Listen carefully, as there are three things that Beachbody absolutely does not want a consumer to do: 1.) Lodge a complaint with the Better Business Bureau. For the first several years of the company, Product Partners had an awful BBB rating. They've managed to improve that to an A- and are diligent about not having it drop to previous levels. If you call beachbody customer service and tell them that unless they remove the charges for items that you never ordered you'll the contact the BBB, they should be very responsive to you. I recommend getting your charges reversed and lodging a complaint anyway to provide a better climate for all consumers who deserve fairness in the marketplace. 2.) Lodge a complaint with your state Attorney General's office. Product Partners does not want to get involved with any state or federal inquiries, so mentioning your state Attorney General should definitely *** their ears. 3.) They do not want any issue to escalate to the corporate office in Santa Monica (310-883-****) and particularly seek to avoid issues being brought to the attention of Carl Daikeler, Product Partners CEO.
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37 comments
#1390619

What company wants to be complained about to the Better Business Bureau? What company wants you to go to the Attorney General?

What company wants to have any issues?

Your complaint is that you didn't know that you would be charged automatically. So you're mad that you didn't read your terms and conditions. OK, well let's say that it's ok that you didn't take responsibility and didn't know that all the products that you bought would be sent to you monthly and billed monthly, all you have to do is call them and explain that you didn't know and tell them to stop.

This is super silly.

You are buying a daily product on a monthly basis. The program is designed to be a lifestyle, a daily thing. Not a one package and quit thing.

Rationally, you should not be upset with a company. You should be upset with the individual that didn't tell you everything and yourself for not asking more questions.

#1265643

I have used Beachbody products for 2 years now. Have lost 50 pounds with those products and completely changed my life for the better!

I love their products and they are a caring company.

I have had problems with customer service before, but, I have also had amazing customer service. If you have bad CS rep, just call back or instant message back and get a new rep!

=Problem solved.

I use to work at a call center as well.

(non-beachbody) Just because the person working next to me was an *** to the customers doesn't mean I was. And just because he was an *** doesn't mean he represented the whole company with his attitude.

Find Carl Daikeler on Facebook and you'll see how much he cares for his customers!

#1270268
@PissedConsumer1265643

CS is good but you guys daunt them and threat them by BBB. many customers like you do it for getting free goods. Shame on you.

#1231908

Totally agree.

#926214

I also worked for a call center for beachbody. FIRST there are 3 call centers in TIJUANA, MEXICO (where most of the calls are received) IN LA,USA.

and in INDIA (they are complete idiots they mess up everything and dont help the customers at all) BE VERY CAREFUL WHAT YOU BUY AND WHAT YOU AGREE TO WHEN ORDERING FROM BEACHBODY. they will take any chance they get tu f u up. its true, as soon as you mention the BBB beachbody will do just about ANYTHING to prevent that. SO if you want free beachbody products just mention BBB.

most of the errors and refunds not refunded, or shakeology orders not cancelled after you cancelled and things like that is the agents fault. the truth is that they give a poor training to the agents that why they mess up so much. I quit beacause we didnt even work directly for beachbody. we worked even more that the agents in LA and was paid wayyyy less they were getting like 3 times our salary that us in TIJUANA was a bunch of ***.

our server was always PACKED with calls while the customer service reps in LA had about 20-30 mn free time between calls. wtf right?

well im happy im out. and yea beachbody has horrible marketing techniques

#879887

I am trying to get someone from corporate to talk to me. I ordered the bodybeast package with FREE shipping and handling but was charged $9.95 for it anyway.

When I asked about it, I was told it was the s&h for the lifetime dvd replacement.

How can you charge s&h for something non-existent.... I hadn't ordered nor received any dvd's yet. I was also told that because I was ordering it than, I could get a 75% discount on the supplements. At this point I didn't want to talk to her anymore as the s&h was a lie.

She said she would take care of it.....that was a lie.

When I tried to get it fixed, that was when the smoke really started blowing up my ***. Apparently, things have changed with them since any of these reviews were posted.

I am on the phone with them as I am writing this and the smoke is flowing. I used to not care if you were from india as long as I can understand you. That was before I tried outsourcing from india and lost my entire seo business behind them.

Anyway, everyone I talked to was indian and

everyone tried to brush me off from sending me to different people to getting a thicker accent that I couldn't understand (all of a sudden)

I asked her if I could just call back and order the supplements that she spoke about and she said yes. When I got my package and called in about the extra s&h charge, the supplements were than offered to me at 4x the original price....monthly. If this ever gets resolved I won't be doing business with them again. I don't like being lied to.

I don't like pushy salespeople.

And we all know how pushy they are when they are trying to make a sale and when you want a refund. We have all been there.

#978663
@PissedConsumer879887

I found Carl on Facebook and report my problem to him. He responded to me.

I will not let a call center justify anything.

I didn't like there answer so I hunted down the owner. I don't play with my money.

#850461

This is false. I work for a call center in Toledo, Ohio, I take beachbody orders. False, just plain ignorance.

#1123831
@Magdiel Dhv

NO-These comments are NOT false REF: Beachbody.com fraudulent and deceptive business practices. You work for a call center with that business as as an account.

Of course you would defend them. Beachbody is paying your company to process orders/sales.

A little conflict-of-interest there concerning your BS comment.Like another commenter:crazypeople 03-18-14 stated-just combine exercise with a sensible diet plan to lose weight and maintain a healthy lifestyle-NOT this hyped up TV BS exercise programs. Who in the *** wants to stand in front of a TV and exercise anyway-except for the fools who attest to this program.Get outside and work out!

#796092

I have been researching this company, wondering what all the fuss was about. I will not be purchasing anything.

Am I the only one that believes that eating the right foods and exercising regularly is the only way to lose weight and gain muscle? Why do people continue to pay greedy people their hard earned money in order to allow them to profit off their fat? Of course it works! You're eating right and exercising.

Do you really need a company to tell you to do that? People need to wake up and quit being so weak! You can do this on your own with support from family and friends. These companies are not out to make people happier, thinner, healthier.

They are out to make cold, hard cash! $$$$$$

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ID
#193005 Review #193005 is a subjective opinion of poster.
Location
Los Angeles, California

Body Beast rekindled my fire for fitness, burned off 51 lbs!

You get what you earn, nothing more, nothing less. With Body Beast, I earned a weight loss of 51 pounds, 6 inches off my waist, and my strength doubled or tripled on all exercises. I love the way this program was laid out so anyone could follow it. Throughout the 90 days, I didn't miss a workout, and my nutrition was by the book. I like the step-by-step explanation in regards to nutrition, the pace of the workouts, and the results. The thing I am most proud of is finding the fire in my belly that I thought may have been lost. I feel like I am in my 20s again and may have more energy than I did back then. Don M., Escondido, CA
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Testimonial
ID
#1116593 Review #1116593 is a subjective opinion of poster.
Product
Beachbody Body Beast Fitness Program
Reason of review
Good quality

Beachbody helped me get healthy to start a family

Beachbody On Demand has helped me to lose 115 lbs, and I could not be happier. My husband and I were ready to start a family, but I weighed in at a whopping 276 lbs, and blood work revealed that I was pre-diabetic. I knew that being extremely overweight would put me at high risk for many complications during pregnancy. I needed to get a grasp on my weight and become healthier before trying to conceive. I fell in love with Beachbody's workouts! The first few weeks were the hardest, because I was sore and hurting all over. As I pushed through each and every workout I found myself getting stronger, and the accountability of my Beachbody Challenge groups really helped me to overcome my obstacles. My Coach and fellow challengers motivated me and cheered me on throughout the entire length of the challenge. They taught me that it was okay to slip up, but instead of allowing it to defeat me, I had to get up and keep moving on. Now that I've lost the weight, I love what I see when I look in the mirror and no longer hate shopping for clothes! I am so proud to say that I am no longer at risk for diabetes, and my doctor states that I am overall very healthy and cleared to begin trying to conceive a child, which was my original motivating factor. I am excited to continue this lifestyle and maintain it through pregnancy and beyond. I would like to be a healthy role model for my future children so that they do not have to face the same struggles that I did. Katie G. Sharpsburg, GA
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Testimonial
ID
#1116592 Review #1116592 is a subjective opinion of poster.
Reason of review
Good quality

I hate running, but I love any workout from Beachbody!

At 285 lbs., I knew that I needed to change my lifestyle and make better choices for my health. I always figured that if I ran every day, I would lose weight. But, I've never liked running, therefore I would never stick with it. But, with the P90X series, there is a lot of variety, which kept me from getting bored. With P90X, P90X2, P90X3, and even one round of Body Beast, I lost close to 100 pounds, and I even have a 6 pack showing. I never thought I would ever have a 6 pack. Beachbody has changed my life for the better, and I'm so thankful that it has become such a big part of my life. To this day, I still cannot stand running, but I love doing any cardio workout from Beachbody. Ethan P. Lumpkin, GA
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ID
#1116591 Review #1116591 is a subjective opinion of poster.
Product
Beachbody Body Beast Fitness Program
Reason of review
Good quality

43-Year-Old Reviews INSANITY

INSANITY pushed me to limits I never thought I could reach. I got results that I would see only on TV or in magazines. The workouts were effective, and I liked how you use your own body weight to build muscle. The recipes were all laid out for me, I just had to dig in and get it done! After 3 rounds and 6 months, I can honestly say that at age 43 I am the best version of myself I have ever been. Danielle M. Lake Havasu City, AZ
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Testimonial
ID
#1116590 Review #1116590 is a subjective opinion of poster.
Product
Beachbody Insanity Dvd
Reason of review
Good quality

I shred 31 pounds in 60 days without leaving my home!

I was inspired to begin my transformation by the before & after pictures a close friend posted on social media. My friend, who had a similar build to myself, had just completed the INSANITY MAX:30 program, and I just knew this was what I wanted to accomplish. With the MAX:30 program, I was given a motivational trainer (Shaun T), a calendar that plainly states what workouts to do on each day, and a helpful nutrition guide that introduced me to new foods and recipes! What I liked most was the fact that it only required 30 minutes a day of work! That, and I didn't have to leave the comfort of my own home. ... I was able to shred 31 pounds in 60 days! I went from a size 40 pants size to a 34, and a size XL shirt to a large (or medium depending on the shirt). Aside from the visible results, I am most proud of my ability to maintain a healthy lifestyle now. Since completing this program, I am now more confident in my appearance. Not only that, but it is now easier to find clothes in my size while shopping and I also have more options in stores to choose from. Joshua M. Charlotte, NC
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ID
#1116589 Review #1116589 is a subjective opinion of poster.
Product
Beachbody Insanity Max:30 Fitness Program
Reason of review
Good quality

From SCRAWNY to BRAWNY

I was always skinny and had a hard time gaining weight or muscle. I felt self-conscious about my scrawniness and was embarrassed to take my shirt off at the pool. I tried lifting weights for years without any formal instruction or training and got minimal results. Body Beast was the missing link that gave me the formal instruction and training plan to finally realize my dream of having big muscles and size. Body Beast showed me the exact workouts and frequency that was key to success. I also loved that Sagi walked me through every rep and set with helpful tips on form to get maximum results. I gained 33 pounds of muscle, and I finally feel strong and look strong. My wife loves it too. :) I'm most proud of having big muscles I never thought I'd ever see. I have huge traps, lats, and shoulders which were completely non-existent before Body Beast. Sagi was right! I did have to buy bigger shirts! haha! I finally feel like a beast! I can also eat a lot more, and who doesn't like that?! I plan on continuing to do more rounds of Body Beast and look forward to more size gains. THANK YOU! Monte F. Alma, AR
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ID
#1116588 Review #1116588 is a subjective opinion of poster.
Product
Beachbody Body Beast Fitness Program
Reason of review
Good quality

FOCUS T25 review: Down 23.6 lbs. in 13 weeks

My greatest challenge was... I love red wine. That might seem a little funny, but it is the truth. I was drinking at least a bottle of wine each night, and although I really don't think I had a drinking problem, as I could leave it alone when I wanted to, I did have a bit of a weight problem, as I could no longer fit into my clothes. Not good! I decided to do something about it. My wife and I contacted a Coach we met for more information about Beachbody, and after reviewing the websites we decided to take the plunge. I really liked the motivation that Shaun T gives during the FOCUS T25 workouts. And, progressing from phases Alpha to Beta to Gamma made the shock of getting back into working out much easier on my body. I am not 20 anymore, even though I do feel like it sometimes... so being able to progress through stages of the program was a big help. In about 3 months, I dropped quite a bit of weight and inches from my waistline. I was also able to regain strength and endurance. Toward the end of the program, I actually started to see some abs coming in. I had forgotten I had those! Houston H. Missouri City, TX
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ID
#1116587 Review #1116587 is a subjective opinion of poster.
Product
Beachbody Focus T25 Fitness Program
Reason of review
Good quality

Beachbody On Demand is awesome!

Beachbody On Demand is a great resource as it allows you to do every Beachbody program! Instead of spending hundreds of dollars monthly for a gym membership for my family, we have access to hundreds of workouts designed by the best super trainers in the world! We can switch easily between having fun dancing together with Country Heat to kicking some serious butt with CORE DE FORCE instantly. The convenience is so nice! I love how I can get bonus workouts like MMA Speed 2.0 and MMA Shred 2.0. We have access to ALL of the program materials so our nutrition is planned out for us! We just follow along and try not to cheat! Mark P., Milton, FL
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ID
#1116586 Review #1116586 is a subjective opinion of poster.
Reason of review
Good quality
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