Beachbody
Reviews and Complaints

Easy and quick resolution to cancel vitamins

I was charged 42.22 and I got /did nothing

In January 2019, I received my BeachBody Fitness, that was $87.52 and another charge for $42.30, in February another $80.45 charge, I returned all unused and was given $75.08 credit. I get my statement in today and here is another $42.30 charge.

For What??

When you cancel, you cancel, I do not owe you nothing!!!! I do not understand this???

I have tried for the last year or so, to do this workout. I love the workout but can't stand all the commercials about Beachbody coaching, selling the products all the time.

I just wanted the workout not the forced recruiting for Beachbody. I didn't buy the program for that, I feel like I was tricked again by your TV ad. I paid about $90 bucks and I want a refund, since the operator I ordered from never told me I would be constantly bombarded by Beachbody Network marketing recruiting.

If I don't receive a refund, I will write a bad review like I see so many have already done. I guess I am not the only one that feels tricked.

I do realize that there was a 90 day return policy and I am way past that. I don't care, you tricked me, and every time I try to use the DVDs, I have to hear a sales pitch. I will also file a complaint with the BBB and who ever else I can, and no I don't have the receipt.

I am sure you have my name in your data base still. Kim Zinn, Highlands Ranch, Co 80126

It took me a while to get the right customer service number then tbey cut me off. I called again and figuered it out.

It took a half hour and my exercise time was gone!

I'm already a customer and its hard to acess my account because there are so many ads and misdirections to get people to join! I just freaking want to sign in and get going!

I had cancelled my subscription late last year or earlier this year. I didn't notice the charges right away because it was every two or three months.

Though I do appreciate the quick service and refunds (considering I had cancelled it on a Saturday and holiday weekend) for the three months I was incorrectly charged for, I now have to pay interest on a card I do not use because I was getting random charges from Beachbody. I do not use credit cards anymore and use paperless, so that is why I didn't catch it sooner. I would suggest checking and giving PissedConsumer.com a call to fix things for you.

Again they are quick. They did promise me a confirmation email, which I did not receive, but I did get the refund the next day, so that's good.

I never clicked to continue on with order , but once you had my info the order was put in, I called customer service with in 5 minutes , but was told I couldn't cancel, it was already being ready to ship from the warehouse, and now I fill out a form online and have to wait 2 days for a RA# so I can return product and get the money put back on my card, ya all didn't wait 2 days before you charged my card, you didn't wait 2 days to put in the order, that I never completed . needless to say I am not happy at all.oh and now I read your terms, so you can remove this , well of course you would not want any one seeing how your running your business.

and so it shows that my complaint is to short, I need more words, or what it just gos to the junk pail? what more do you really want me to say?

that your practice of when people start to order is so wrong, I think you already know this. one should have to click the continue to order button, don't you think this would be a good practice?????

Several years ago (2013) I bought the P90X app for my iPad. It was a great program with timed exercise video coaching tutorials (Guided Workouts) and workout logs. The app cost $60 which seemed excessive at the time but I thought the app was a great workout companion. Today I started the the app only to find out the app isn't supported anymore and the Guided Workout content has been removed and cannot be recovered (see attached screen shot). This was not a subscription service, but a purchase of content that was later abandoned and removed from my device. Imagine if they could stop supporting those expensive Beachbody DVDs you own and then magically erase them without you knowing.

Naturally, I contacted customer service to inquire about the issue. It didn't seem right that something I purchased was taken away without my consent. A refund or at least a store credit should be a reasonable request. I've posted the chat transcript below where the agent insists this is an Apple/iTunes issue. Then he terminated the chat session before I could even respond.

Maybe I'm being unreasonable, but I consider removing purchased content to be theft. Purchased digital media was removed from my possession. I tried to contact Beachbody only to be stonewalled. Maybe this posting on pissedconsumer.com can help. Next, it's the Better Business Bureau and then whichever government entity handles data theft crimes.

Kyle

(4x repeat Beachbody customer that's been hung out to dry) Chat Transcript07/19/2018 10:17 AM

[10:12:25 AM]Hi, my name is Vigneshwaran Sivakumar. Let me take a quick look at your question, and we'll get started.

[10:12:26 AM]Kyle: On January 11th, 2013 I purchased the P90X app for my apple devices. I tried to start it back up today and now I'm being told that it's no longer supported. Seems unreasonable that a $60 app would be cast aside. Is this true or is there a way to get my purchased app working again?

[10:15:17 AM]Vigneshwaran Sivakumar: Please note that we don't have access to any purchase from Apple as your billing is associated with your Apple ID or iTunes account.

Please note that P90X App has been discontinued long time back.

[10:15:32 AM]Vigneshwaran Sivakumar: You can get in touch with Apple regarding this.

[10:16:00 AM]Kyle: Will Beachbody be refunding the purchase price or giving a credit?

[10:16:33 AM]Kyle: Apple was the facilitator but the purchase was from Beachbody.

[10:16:54 AM]Vigneshwaran Sivakumar: I'm sorry we would be unable to process any refund or provide any credit as your purchase is associated with Apple.

Please get in touch with Apple regarding this as your purchase is associated witht hem.

[10:16:57 AM]Vigneshwaran Sivakumar: *with them.

[10:17:02 AM]Vigneshwaran Sivakumar: Is there anything else I could assist you with today?

[10:17:33 AM]Vigneshwaran Sivakumar: Thank you for chatting. In the future, if you have any questions, feel free to reach us through our help page. You can find answers to common questions or contact us via email or Live Chat. Please visit us at: https://faq.beachbody.com/app/home/lob/beach

[10:17:33 AM]'Kyle' disconnected ('Concluded by Agent').

I had have been struggling with my weight for years. I somehow came across my coach on Instagram (or she found me).

She's a very nice person, down to earth and I related to her. She asked me if I was interested a couple of time and I wasn't. She left me alone for a bit and then reached out to me again and for some reason, this time I said yes. She was so excited and I was too!

It started off great. However a few weeks passed. I didn't renew my shakeology subscription, and my coach is onto a new thing now...two new things now actually. trying to get more people to sign up and join (and pay for) on top of what I've already paid for.

I've received no meal plans or recipes. No check in from her in weeks. She's just focused on filling up the last few remaining spots with this new program. It's such as scam.

I feel stupid for being sucked in and really believing I would have a personal coach. It's just about the money. The BOD videos are good at least. Don't shakeology isn't a meal replacement, the drink that is supposed to give you energy doesn't.

The other powered mix they suggest is to help recover your sore muscles after a workout.

Doesn't do a thing.

Think twice before signing up. That's all I can say.

I ordered the yoga dvds and agreed to try the shakeology and vitamins. Like the videos but didn’t like the vitamins and shakes.

Unable to stop shipments and return products and although I cancelled. I continue to be charged. Customer service agents lie and are rude. They know it’s a scam and don’t care.

After my last call to customer service, they didn’t wait a month to charge me and immediately made yet another unauthorized charge 3 weeks early! I feel scammed and stupid for believing this company was legit. I wish I had read the reviews heee before I became their next victim.

I’ll not purchase anything again before I read about it here. I will continue to spread the word to my friends and family as well as write reviews warning others about this companies horrible everything.

I have tried to get a number they keep taking out of my bank and vitiams I said not to send me... They are rip offs!!!!!!

I am actually trying to buy one of the products they advertise heavily on their website. Customer contact 1: I am on their site trying to order, but, while being in their sales funnel I find out I can not order online from my location ( The Netherlands, Europe).

Customer contact 2: After some search on their site I find a chat service and it actually works. However, I can not order with the chat lady; I have to call their Internation Orders line. She hands me the number though. Customer contact 3: I call their International Orders line.

Call takes about 20 minutes as this guy obviously doesn't have a clue and has to look up everything while I am supposed to wait. (he has obviously never heard of the product, has to check; than has to check delivery and than has to check price...........why not all at once ??? grrr). He asks all kinds of information including my street name ( which is in Dutch language) but never asks me to spell anything and repeats nothing I say.

But I actually get the order placed with a reassuring 3 to 6 days delivery. 14 days of waiting time later I decide to contact them to ask about my order. Customer contact 4: I check my order online at their site........to find out it hasn't shipped. Customer contact 5: Asking about my order in chat.........Indeed it hasn't shipped because they couldn't fetch the payment from my credit card !??

(the card number the guy never repeated and probably processed wrong). The lady can however cancel my order so that I can re-order again online (she really typed this !!!) So, I seem to be back at contact 1, trying to order the product online.........which can't be done. C'mon guys; you have great products and great marketing. I am a very willing customer......: I WANT TO BUY !

Please fix your sales team / customer support so that I can buy. You are trying to attract customers and when you have them you make it this hard to buy your product ??

Why chase me away in 5 customer contacts ??? Please get it fixed !!

I went onto beach body's website on two different devices. Both times I chose not to submit my order.

I later ordered it off of Amazon because the shipping was so much faster for the same price. Two hours after receiving my Amazon confirmation I was received an email stating my Beachbody.com order was being confirmed. I called customer service and was told I had placed two orders - but one was canceled. Not only did I not order the product to start with - I certainly didn't cancel one of the orders!

Ironic thing is when I saw my credit card was being charged for the order I called and was told the order that was still pending could not be stopped because "our warehouse is so efficient the order has already been pulled". I asked if it had been shipped and was told no. But unfortunately for me still to late to stop the shipment. I am so furious!

I have purchased P90-X, Insanity, T25 and Body Beast from this company in the past. After this experience they will NEVER receive another dime of my business.