Beachbody Reviews and Complaints | beachbody.com @ PissedConsumer Page 2

Testimonial

Darina S

testimonial

Beachbody INSANITY review -- I lost 130 lbs!

Dec 07, 2016

I reached my goal thanks to INSANITY! It has taken a lot of work and discipline, but it is definitely worth it!

... I was downright FAT before this! 340 lbs, and I hated everything about my body. I was in a size 44 pants and a 3XL shirt (and these were starting to get too small).

I had just turned 29, and I told my wife that I wanted to be in the best shape of my life on my 30th birthday. ... When I popped in the first DVD of INSANITY, I did the "fit test," and I thought I was going to die! But I didn't.

Day after day, I continued to put the DVDs in, and I pushed myself to keep doing it. It was tough, but I really enjoy the intense exercises. I feel like I get a good workout in every time I do it! This program pushes you hard, makes you sweat, and you see results.

I couldn't be happier -- 130 lbs lighter and leaner than I've ever been. I turned 30 just a few days ago, and I am in the best shape of my life! My life is completely different. The weight loss is the biggest thing, but I'm also proud of the muscle I have gained.

I am proud of my body instead of being embarrassed by it.

I want to continue to try and be the best husband and father that I can be, and I know this program will help me do that. -- Andrew E.

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Reason of review:

Good quality

Anonymous

Guest-981339

Santa Monica, California

BeachBody is a SCAM company!

Dec 28, 2016

1.6

Beachbody is a scam company. Once they get a credit card # they will charge you for being a member, ship you unrequested and unwanted items, dramatically overcharge you for simple vitamins that you never ordered and make life *** trying to get an RGA and refund.

Right now at 7 months of trying to get them to stop shipping and charging for items. Can you believe the phone representative, who clearly was not in America, started to laugh at me? Avoid this company all together and write bad reviews as they are horrible.

I hate these types of companies and hope they fail or get a class action lawsuit against them! Wayne

Beachbody Reply:

Hi Wayne,

We definitely want to assist you with your inquiry, but the email address provided with your review does not pull up any records within our system. We tried reaching out to you via email on 12/29/16 to get more information to locate your account, but we have not heard back from you yet.

We want to get this resolved for you as soon as possible. Please contact us at your earliest convenience at 800-870-0427, or simply reply to our email with any additional order details you may have that will help us locate your account.

Sincerely,
Beachbody Corporate Escalations

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Cons:

Scam artists

Reason of review:

Charging for stuff not ordered

Loss:

$500

Preferred solution:

Full refund

Bryler Piz

Santa Monica, California

They are Thieves

Dec 14, 2016

1.0

I made the mistake of ordering this and started get my monthly statements, and they charged my card for Activ Vitamins, Beachbody Club and PPL Beach body. They charged in the last 6 months over $400.00 on my card.

Each time I call they disconnect me or tell me that they will credit my account and remove my cc info. Well 6 months later they are still charging my account. I can't believe what a scam this is. I sent back every bottle of so called "Activ Vitamins" that i never ordered and returned each bottle.

I never signed up for this online beach body either. I want my money back and if I need be I will hire an attorney and call Help Me hank to get my money back

Beachbody Reply:

Hi Jean,

We have tried contacting you to discuss your recent review via phone and email, but have not heard back from you to date.

After reviewing your sales call, we found that you did agree to the terms and conditions associated with your April 10, 2016 Cize DVD purchase.

As explained by the Telesales representative, your order included a 30-day trial of Team Beachbody Club (TBB) membership, which included Beachbody On-Demand (BOD) online streaming, as well as a 30-day trial of ActiVit, our multi-vitamin. Both offers included a quarterly automatic subscription which would bill and ship once the trial(s) expired (30 days later), unless you requested to cancel. Since we did not receive a cancellation request before the trial(s) ended, these items were billed and shipped according to the terms of the offer(s) you accepted at the time of sale.

After your inti purchase, our first recorded contact with you was not until November 14, 2016, 7 months later. You are correct; this call was disconnected, not by an agent, but unfortunately by a call failure on your end. We have not heard from you since then.

In addition, we were able to locate the items you returned back to us. These items were sent back as a “return to sender” instead of according to our return instructions. In order to receive a refund, your return must be authorized by an agent and assigned a system generated return authorization number. Returns sent back as “return to sender” are essentially unauthorized, and often result in a delayed or unprocessed refund. To prevent this and ensure proper crediting for a return, we always recommend to follow our return instructions. Our return policy and instructions can be found online at https://faq.beachbody.com/app/answers/detail/a_id/8324/kw/return/~/beachbody-return%3a-policy-%26-instructions/lob/beach .

To clear up any possible misunderstanding or miscommunication of the terms and conditions of the accepted offers made at the time of sale, you have been refunded in full on December 15, 2016 for all amounts paid towards the TBB membership and ActiVit vitamins, including shipping and handling. We hope this resolution fully addresses your concern.

Sincerely,
Beachbody Corporate Escalations

View full review

Cons:

Order processing
Way they stole my money without my permission
Said i could receive a refund if not satisfied

Reason of review:

Damaged or defective

Loss:

$350

Preferred solution:

Full refund

Lamisha Dag

Beachbody - Review in Fitness Centers category

Dec 04, 2016

I am paralyzed, how can i do this? i need to lose weight

Beachbody Reply:

Hi Russell,

Thank you for your interest!

Before beginning any workout or nutritional regimen, we recommend that you consult your physician. We have a variety of programs to fit many fitness needs and levels, but your wellness is our main concern, and want to make sure you get the best results tailored to your needs.

Please feel free to explore our online website at TeamBeachbody.com to get information on our products.

We wish you the best in your health and fitness goals!

Sincerely,
Beachbody Corporate

View full review

Kaeson Fsy

Beachbody - Review in Fitness Centers category

Nov 26, 2016

1.0

I have been charged £38.87 for beachbody club and i am not a member. Who gave beach body authority to take money from my account for a product i did not sign up for.

Beachbody Reply:

Hi Olecia,

It appears your credit card information may have been used to purchase Beachbody products without your authorization. We have security measures in place to prevent this from happening, and continuously bolster these measures. However, certain transactions occasionally go undetected. If you feel you have been the victim of fraudulent activity and/or identity theft, it is in your best interest to immediately contact your financial institution to file a dispute to prevent further unauthorized charges, and protect your financial interests.

In addition, you may want to contact your local police department if you feel your identity may have been compromised. Once a dispute and/or police report is filed, we will comply with all requirements which may consist of the release of order information and other specifics. We understand why you may want to know more about the transaction(s), but for your protection, and ours, we are unauthorized to release details unless requested as part of a formal investigation.

Regards,
Beachbody Corporate

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Reason of review:

Problems with payment

Latonya Hqk

Pikeville, Kentucky

I need to switch the debit card for payment

Apr 26, 2022

I need to switch debit cards for monthly payments! Hey I didnt realize that the Chime card didnt have enough money on it to pay the payment

Beachbody Reply:

Hi Latonya,
To update your Billing Information on your Team Beachbody Account, Please visit our FAQ article 1556 "Online Billing Information Update" at the below link:
https://faq.beachbody.com/app/answers/detail/a_id/1556/catid/0/TLP/0
We have also sent you an e-mail communication on 4/29/22 to contact us via phone if you need further assistance.
Beachbody

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Preferred solution:

Another card registered for payment

Shirley D Ljr

Piyo live training

Jun 13, 2021

Unable to find the link to sign up for this course. I was a previous Piyo instructor and let my instructor status lapse.

Does this require annual classes to keep my certification? Price?

Beachbody Reply:

Hello Shirley,
Beachbody Live training was discontinued in 2019. We no longer offer instructor courses.

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Preferred solution:

InFormation on live Pio training

Jacee Jcy

Algonquin, Illinois

Shipping issue

May 27, 2021

5.0

Customer Service rep. My order was shipped to old/ previous address.

A new shipment was expressed out ASAP. THANKS

Beachbody Reply:

Hello Jacee,
We are happy to have resolved your shipping concern.
Thank you for your feedback.

View full review

Marlene K Riu

Cancel order. Call me!!!

May 26, 2021

I want a call right now!!!!! I have left at least 20 messages!!!

Call now or I will smear all over social medial!!!!!!

I have never done that but I will This is crazy. Call me now z443-690-****

Beachbody Reply:

Hello Adie,
We have successfully cancelled your Beachbody On Demand subscription and issued a refund for the most recent charge. Please allow up to three business days to receive the refund depending on your financial institution.
We sincerely apologize for any inconvenience caused.

View full review

Preferred solution:

Full refund

Cynthia S Ctz

Query

Apr 16, 2021

Do you have any system to accommodate wheelchair bound or inambulatory individuals? I would love to be active but have such limitations

Beachbody Reply:

Hi Cynthia,
You may find additional information by clicking the following link: https://faq.beachbody.com/app/answers/detail/a_id/4643/TLP/0/catid/0

View full review

Carey W Iom

Resale on Ebay

Oct 28, 2020

1.0

Sold my 100% real - PiYo Beachbody - 3 Disc Workout DVD Set Chalene Johnson Define Yourself. Beachbody put a claim to EBay that it wasnt legit.

Big business being bullies against customers reselling items they bought from Beachbody.

They only want you to buy from Them. What a joke of a company

Beachbody Reply:

Hi Carey,
We will be reaching out to you directly regarding your Ebay resale concerns.

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Loss:

$100

Preferred solution:

Let the company propose a solution

Anonymous

Guest-2251585

Pittsburgh, Pennsylvania

Get medical alert that I cannot get past

Oct 28, 2020

I cannot get past medical alert. The accept button is grayed out?

Call me at 814-812-****. Terry Dernar

Beachbody Reply:

Hello Terry,
We attempted to reach you by phone; however, we were unsuccessful. We followed up via email to the contact we have on file. Please contact us for further assistance.

View full review

Teresa L Yqq

Do not want to renew program

Oct 04, 2020

you are taking money out of my account and I didn't authorize it, this was supposed to be a free 14 day trail

Beachbody Reply:

Hi Teresa,
Upon reviewing your account we confirmed you signed up for the 14-day free trial of Beachbody On Demand on September 19, 2020. Since there was no cancellation request prior to the trial ending, you were billed for the subscription on October 4, 2020. We have cancelled your subscription and issued a refund for the charge since it is within our money back guarantee timeframe.

View full review

Loss:

$40

Preferred solution:

Full refund

Nikki F Run

Change beach body coach

Sep 16, 2020

I was on hold for over 25 minutes and nothing was resolved. So frustrating

Beachbody Reply:

Hello Myrta,
We were unable to locate your account with the information provided in your complaint. We certainly would like to help you resolve your issues and ask that you contact our customer support.

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Preferred solution:

Correcting my account information

Rachel N Bps

Piyo enrollment

Sep 10, 2020

Not happy because I did not get my issue resolved!! I already enbut it is still asking me to enroll again!

Then it is not finding my zip code. I want to talk to a customer service person.

Beachbody Reply:

Hi Rachel,
Thank you for taking the time to speak with us.
It appears your free trial is not reflecting on your account and we are currently working to resolve the issue.

View full review

Preferred solution:

Let the company propose a solution