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Contact Beachbody Customer Service

Beachbody Phone Numbers and Emails

Customer Service Number:

  • (310) 883-9000
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Beachbody Emails:

Legal
DMCA Inquiries, Privacy Inquiries
servicerecoveryalert@beachbody.com
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How to Contact Beachbody?

Most Popular Number:

(310) 883-9000
Total calls: 537 Issues resolved: 6 Last call: Mar 16, 2025
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PissedConsumer Reporter

Reach the Beachbody customer service manager in real-time by phone at the following number: 310-883-9000. This is the main line, where you can order a certain product from the online catalog, ask about the app or programs, solve issues with your order, and much more. It is available during the following business hours: Monday through Friday from 4 a.m. to 7 p.m. PDT and from 6 a.m. to 3 p.m. PDT on Saturday and Sunday.

If you have any questions or comments regarding the privacy policy, ask them to Privacy@Beachbody.com. Regarding the accessibility issues, send a letter to the same Beachbody email address. In this case, indicate “Disabled Access” in the subject line and describe a specific feature you feel is not fully accessible.

The Beachbody headquarters is located in the United States at 3301 Exposition Blvd. Santa Monica, California 90404, United States. This main office is the central place where you can meet with the company CEO or specialists of certain departments to discuss corporate-related matters that cannot be solved in writing way, only with the physical presence using the computer, office equipment, and documents. Don’t forget to familiarize yourself with the Beachbody address on the map. Such an action will help you better orient in your route.

To use a Beachbody live chat option, click on the “Ask BODi AI” on the “Contact Us/FAQ” page. To go to it, follow “Contact Us/FAQ” in the lower right part of the official company website. To start your communication with the virtual assistant, type your question or inquiry in the appropriate field of the online chat option.

Beachbody Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Beachbody Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Beachbody is 3108839000.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Beachbody may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.

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PissedConsumer Club

Contact Information

Beachbody Website:

Beachbody Help Center:

Corporate Office Address:

Beachbody, LLC
3301 Exposition Blvd.
Santa Monica, California 90404
United States

Other Info (opening hours):

Other Location:

400 Continental Blvd,

El Segundo,

California 90245

More contact details

Beachbody Customer Service Reviews

1.3 / 5
Bad
Thierno Dkm
Terrible Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No option for a real person and NO CALLS RETURNED! I want the $191.00 charge on my credit card to be put back...I canceled my membership well over 1.5 years ago...I have left several messages and am very upset with Beachbody...awful customer service...it is RIDICULOUS to try and get away with charging people, when they have canceled!

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Thierno Dkm
Terrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It is overall a TERRIBLE Customer Service...no real person to talk to and leaving messages and never receiving a call back...REFUND MY CREDIT CARD!

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Kierah Fpp
Rude customer service
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4.0

I was just calling to ask a question about how I order and make a change to the 3 day refresh by adding a café latte instead of the chocolate or vanilla,and she was very short with her answer. Didnt really tell me where I could go to get help. Just basically seemed like she just wanted to get off the phone and did not do anything to help me and her attitude about it was not pleasant.

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Adrena Mrx
Literally no customer service

I have been a long time Beachbody customer. However, due to a tighter budget this year , I attempted to cancel my annual membership on January 10, the day of the renewal.

My credit card was pending, so I thought that an agent would assist me in reversing the transaction. No such luck. The number I found on this website immediately led me to a prompt saying that it was not for customers, and directing me to the live chat. When I went to the live chat, though it was supposedly a person and not a bot, I received canned messaging, resulting in no help, and a response of this conversation is closed each time I tried to explain my stance.

There was also a message with instructions on where to send appeals.

I went through this process also to no avail- received message stating that appeal was denied. During the whole process there were multiple reminders that these were the only options for customer service there is no way to call and speak to someone.

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How Good is Beachbody's Customer Service?

Keyona Uwv
Keyona Uwv
Feels Disappointed | Jan 08, 2025

If you expect to have a service like this, then you NEED to have a customer service department that can help people real time!!! I can’t tell you how long it took me to figure out my problem , which resulted in me only wanting to cancel
My subscription PERMANENTLY!! I’ve been a Beachbody customer for DECADES and apart from not being able to purchase dvds anymore, this is the dumbest company decision I’ve seen you make. Shame on you Beachbody.

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Chase Fer
Chase Fer
Feels Satisfied | Sep 25, 2024

I called a week or so ago and wasn’t really helped. But this last call the customer service representative was very helpful. I need to fill out some form but hopefully someone can fix my issue.

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Marni Ppl
Marni Ppl
Feels Disappointed | Jun 27, 2024

Sucks did not get to talk to anyone

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Dominica Urn
Dominica Urn
Feels Disappointed | May 29, 2024

Horrible. They will charge you false and keep charging you

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Summary of Beachbody Customer Service Calls

896 TOTAL
CALLS
04:01 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Beachbody?

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel membership and get refund”
  • “Cancel/refund”

Account Question:

  • “Can’t get into account”
  • “Account charge refund”
  • “Account charge”

Payments and Charges Question:

  • “Fraudulant charges”
  • “Charge dispute”
  • “Being over charged. I was told I would be grandfathered in my original price before switching over to BODi”

Product/ Service Question:

  • “Program not working”
  • “Lost product”
  • “Tech support”

Request for Information Question:

  • “No update on bodi bike ordered 2 months ago”
  • “Discuss my current membership, and the new promotion going on for the Bogo”
  • “Figure out how to get on my Roku tv”

Return/ Replace Question:

  • “DVD Replacement”
  • “Returns”
  • “Returns support”

Refund Question:

  • “Refund”
  • “Refund and cancel growth day”
  • “Refund my subscription charged today”

Shipping and Delivery Question:

  • “Never received product”
  • “I didn’t receive my beach body peppermint mocha and y’all said you delivered it.”
  • “Shakeology going to wrong address?”

Website/ Application Question:

  • “My app isn’t working”
  • “App not working”
  • “App problem”

Staff Question:

  • “Customer service”
  • “Service on bike”
  • “CUSTOMER SERVICE ISSUES”

Cards Question:

  • “Credit card charged”
  • “I just signed up for 14 day free trial my card was charged $1.01 and programs are locked”
  • “Roku pin number”

Other Question:

  • “Emergencia me sacaron dinero de mi cuenta”
  • “Suscripción”
  • “Sobre un cobro”

Compare Beachbody Customer Service To

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