Skip to content
For Business
  • Login
Beachbody

Beachbody

www.beachbody.com
stars-rating stars-rating stars-rating stars-rating stars-rating
1.5 out of 5
Based on 57 reviews from registered users.
1.5
stars-rating stars-rating stars-rating stars-rating stars-rating
57 rated reviews | Is this your business?
What is your customer experience with Beachbody?
Submit review
Overview About Related Companies Similar Companies

Beachbody Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Beachbody has 1.5 star rating from 57 customer reviews; 8% would likely recommend and most feedback is unfavorable with ~80% negative reports.

Positive Feedback

Coaches are noted as professional and workouts are considered decent by some users.

Negative Feedback / Risk Areas

  • Frequent Beachbody customer complaints about unauthorized charges and billing with unwanted renewals.
  • Many report impossible-to-reach customer service and failed refund or cancellation requests for subscriptions.
  • Issues with order, auto-ship and account access problems are common.

Key Takeaways for Future Customers

  • Read membership terms and monitor statements; track subscription renewals closely.
  • Request ID numbers and confirmation emails when contacting support about refunds.
  • Search Beachbody reviews and compare membership alternatives before subscribing.
View full overview ›

Media from reviews

P90X App - Purchased video data deleted by Beachbody
Beachbody - Buyer Beware-The bait and switch is on.Beachbody - Unauthorized order and between the lines costBeachbody - Unauthorized order and between the lines cost - Image 2
View all media ›

Tired of being ignored?

PC collective complaint

Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.

Start Collective Complaint
Show reviews that mention
subscription membership customer customer service money phone service card account cancel
Filter review
  1. stars-rating-fill
    2
  2. stars-rating-fill
    4
  3. stars-rating-fill
    11
  4. stars-rating-fill
    8
  5. stars-rating-fill
    61
Sort by
Anonymous
map-marker Colorado Springs, Colorado

Membership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

Why was I charged $204 for renewal when there was a sale for $100. Cant get a person to speak to about this.

View full review

User's recommendation: Forget tryout to get a human to speak to you. No recourse at all

Comment
Helpful
Barbara C Cqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Program and badge problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

I have questions about why, when I complete the program I am taking, I don't automatically obtain badges or ever receive badges. Yet, there is no one to talk to.

AI is not helpful, and neither are these emails. I finally did get an answer stating: 'We don't keep track of the programs you take; here is where you can look it up.' Really? Don't you keep track of what I do by sending me badges at the appropriate times? But you can't share that with me?

Is not having access to live people to answer questions on purpose? What is the point of all these programs if I can't get answers?

View full review
Pros:
  • Good product and services
Cons:
  • No customer service that is live
  • Text only

Preferred solution: an update on my profile performane

User's recommendation: Good company for programs, etc. however, you have no one to speak with if you have questions or problems.

Comment
Helpful
Mini D Bjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Cancel my subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

No contact with anyone. I want to cancel my subscription. Please have someone call me to confirm 317-442-****.

View full review
Loss:
$179

Preferred solution: Full refund

Comment
Helpful
Donna M Qql
map-marker Ridgewood, New Jersey

I'm having a lot of problems with my account and I need to speak to a human. I'm supposed to renew in March and I can tell you right now that's not gonna happen because I've tried several times in the

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I need someone to give me a call. I'm repeating for the fourth time.

This is why I don't have time in my busy day to keep answering the same question over and over again. I'm not gonna renew if someone doesn't call me because my account is not working: 201-906-****.

View full review
Cons:
  • No one answers any of your questions

Preferred solution: I am very upset that no one is calling me back. I am supposed to renew my membership, but if you can't take the time for a phone call then I guess I'm not gonna renew it. You advertise positivity but yet you're not here for your clients

Comment
Helpful
barbara c Bch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Disappointed

Updated by user Jan 02, 2026

Excellent company with solid programs etc. no complaints. If y ou can live without anybody getting back to you if you have a question, then this works for you.

Original review Dec 18, 2025

I've been with Bodi for 6 or 7 years. It has always been difficult to talk to anybody.

This time I went through the process of trying to find anyone to talk to.. nothing like that exists. You have to look up everything under FAQ. (good luck with that).

Chat or text. I selected chat and it was talking to AI. Not very effective. Finally after a very long tine as the response was as slow as molasses the system escalated the problem.

Yeah or so I thought. the next day I received an email that said " we don't monitor peoples activities" so we can't answer your question. Isn't that just great. So I used my phone to see if I could find out the answer to my problem.

I only wanted to know after completing my program in November why I did't get a badge yet. And why I got a badge for another program with 6 classes remaining. The answer to the first question was that I missed a class so I took it and got the badge. Never got an answer for questions #2.

There was a 3rd question about inaccurate counting of my bike classes of which I'll never get an answer to either. So for anyone looking to actually talk to someone or to get any answers whatsoever...

Here is my answer!!! Forget about it!!!

View full review
Comment
Helpful
Sara P Mpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Lynchburg, Virginia

Still Charging Me Years After Cancelation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I canceled my membership in May of 2021. I have the email confirmation.

Every December they charge my credit card $179. Every year I dispute it. The charges still stand. They stole $895 from me and I don't understand how they can be allowed to continue to steal from people.

The owners should be in prison for fraud. Class action anyone?

View full review
Loss:
$895
Cons:
  • Thieves

Preferred solution: Full refund

User's recommendation: Stay far far away

Comment
Helpful
Sara P Mpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Lynchburg, Virginia

Recurring Charges after cancelation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I canceled my membership in May of 2021. I have an email confirmation of this.

Every December they charge my credit card $179. I dispute the charges but they still remain. They owe me the $895 they stole from me.

I can't believe nothing has been done with the number of complaints. How are they allowed to keep operating and scamming people?

View full review

User's recommendation: Stay far far away. It is a scam!

Comment
Helpful
Marcy C Kbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Northport, Alabama

Cancel subscription

My name is Marcy Coley, and I want to cancel my subscription. I've called and left a message, and I want a confirmation that it has been done through email.

View full review
Loss:
$199
Cons:
  • You will not be able to reach anyone

User's recommendation: Get your ID number and make sure you know how to contact the company. They are impossible to get in touch with.

Comment
Helpful
Frazier Zys

Beachbody - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.0

Was guaranteed express shipping 14 days ago. Item still hasn't shipped.

Every time I call they tell me I'll get the item by tomorrow but it never ships. They make zero effort to help you.

Beachbody Reply:
Hi Michael,

We attempted to reach you by phone and email; however, we have been unsuccessful so far.

We apologize for the delay in receiving your original order. Your order was reshipped on 1/22/2017 with express delivery (2-3 business days). According to FedEx tracking, your order was delivered on 1/25/2017.

You have been refunded the shipping cost ($10.45 ) from your original order to offset any inconvenience you experienced since your order was unexpectedly delayed.

We wish you success in reaching your fitness goals.

Sincerely,

Isamar M.
Corporate Escalations Specialist
View full review
Reason of review:
Order processing issue
Comment
Helpful
Anonymous

Beachbody Shakeology Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

Canelled and was still charged 15 dollars a month for some support mumbo jumbo. Took me 4 months to stop them.

Finally had to contact my bank Dont sign up or you will never get away. This company also has a F with the bbb for not following up on complaints .

Beachbody Reply:
Hi Lisa,

We have attempted to reach you, but have not heard back from you.

After reviewing your account, we confirmed you enrolled as a Team Beachbody Independent Coach and also in Shakeology Home Direct. Your Shakeology cancellation was received and processed on 6/23/2016; however, you did not request to cancel your Coach account. As a Coach, you are charged a Business Service Fee of $15.95 until you decide to cancel.

A signature is required to cancel your Coach account because it is considered an independent business. This is to ensure understanding of responsibilities and actions moving forward, even if commissions were not disbursed. This process is separate and distinct from cancelling your home direct shipments. We did not receive your request to cancel your Coach account until 11/19/2016 which explains the billing you described in your review from June to November.

To make up for any misunderstanding of the TBB Independent Coach enrollment, policies, and/or procedures, we have refunded your last two Business Service Fees as a courtesy. Please allow 3-5 business days for the credit to reflect in your account.

Lastly, there may be other companies, or independent fitness businesses, with similar spellings or variations of our name, but Beachbody, LLC is rated A+ with the Better Business Bureau. Our BBB review page can be found at https://www.bbb.org/losangelessiliconvalley/business-reviews/exercise-and-physical-fitness-programs/beachbody-in-santa-monica-ca-13147181. We take consumer feedback very seriously and work to resolve each and every issue presented. This dedication is not limited to BBB services.

We hope this resolves your concern. Please feel free to contact us if you have further questions.

Sincerely,
Beachbody Corporate Escalations
View full review
Reason of review:
Pricing issue
Comment
Helpful
Bryler Piz
map-marker Santa Monica, California

They are Thieves

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I made the mistake of ordering this and started get my monthly statements, and they charged my card for Activ Vitamins, Beachbody Club and PPL Beach body. They charged in the last 6 months over $400.00 on my card.

Each time I call they disconnect me or tell me that they will credit my account and remove my cc info. Well 6 months later they are still charging my account. I can't believe what a scam this is. I sent back every bottle of so called "Activ Vitamins" that i never ordered and returned each bottle.

I never signed up for this online beach body either. I want my money back and if I need be I will hire an attorney and call Help Me hank to get my money back

Beachbody Reply:
Hi Jean,

We have tried contacting you to discuss your recent review via phone and email, but have not heard back from you to date.

After reviewing your sales call, we found that you did agree to the terms and conditions associated with your April 10, 2016 Cize DVD purchase.

As explained by the Telesales representative, your order included a 30-day trial of Team Beachbody Club (TBB) membership, which included Beachbody On-Demand (BOD) online streaming, as well as a 30-day trial of ActiVit, our multi-vitamin. Both offers included a quarterly automatic subscription which would bill and ship once the trial(s) expired (30 days later), unless you requested to cancel. Since we did not receive a cancellation request before the trial(s) ended, these items were billed and shipped according to the terms of the offer(s) you accepted at the time of sale.

After your inti purchase, our first recorded contact with you was not until November 14, 2016, 7 months later. You are correct; this call was disconnected, not by an agent, but unfortunately by a call failure on your end. We have not heard from you since then.

In addition, we were able to locate the items you returned back to us. These items were sent back as a “return to sender” instead of according to our return instructions. In order to receive a refund, your return must be authorized by an agent and assigned a system generated return authorization number. Returns sent back as “return to sender” are essentially unauthorized, and often result in a delayed or unprocessed refund. To prevent this and ensure proper crediting for a return, we always recommend to follow our return instructions. Our return policy and instructions can be found online at https://faq.beachbody.com/app/answers/detail/a_id/8324/kw/return/~/beachbody-return%3a-policy-%26-instructions/lob/beach .

To clear up any possible misunderstanding or miscommunication of the terms and conditions of the accepted offers made at the time of sale, you have been refunded in full on December 15, 2016 for all amounts paid towards the TBB membership and ActiVit vitamins, including shipping and handling. We hope this resolution fully addresses your concern.

Sincerely,
Beachbody Corporate Escalations
View full review
Cons:
  • Way they stole my money without my permission
  • Said i could receive a refund if not satisfied
  • Order processing
Reason of review:
Damaged or defective
Loss:
$350
Preferred solution:

Full refund

Comment
1
Kaeson Fsy

Beachbody - Review in Fitness Centers category

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I have been charged £38.87 for beachbody club and i am not a member. Who gave beach body authority to take money from my account for a product i did not sign up for.

Beachbody Reply:
Hi Olecia,

It appears your credit card information may have been used to purchase Beachbody products without your authorization. We have security measures in place to prevent this from happening, and continuously bolster these measures. However, certain transactions occasionally go undetected. If you feel you have been the victim of fraudulent activity and/or identity theft, it is in your best interest to immediately contact your financial institution to file a dispute to prevent further unauthorized charges, and protect your financial interests.

In addition, you may want to contact your local police department if you feel your identity may have been compromised. Once a dispute and/or police report is filed, we will comply with all requirements which may consist of the release of order information and other specifics. We understand why you may want to know more about the transaction(s), but for your protection, and ours, we are unauthorized to release details unless requested as part of a formal investigation.

Regards,
Beachbody Corporate
View full review
Reason of review:
Problems with payment
Comment
Helpful
Marlene K Riu

Cancel order. Call me!!!

I want a call right now!!!!! I have left at least 20 messages!!!

Call now or I will smear all over social medial!!!!!!

I have never done that but I will This is crazy. Call me now z443-690-****

Beachbody Reply:
Hello Adie,
We have successfully cancelled your Beachbody On Demand subscription and issued a refund for the most recent charge. Please allow up to three business days to receive the refund depending on your financial institution.
We sincerely apologize for any inconvenience caused.
View full review
Preferred solution:

Full refund

Comment
Helpful
Carey W Iom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Resale on Ebay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Sold my 100% real - PiYo Beachbody - 3 Disc Workout DVD Set Chalene Johnson Define Yourself. Beachbody put a claim to EBay that it wasnt legit.

Big business being bullies against customers reselling items they bought from Beachbody.

They only want you to buy from Them. What a joke of a company

Beachbody Reply:
Hi Carey,
We will be reaching out to you directly regarding your Ebay resale concerns.
View full review
Loss:
$100
Preferred solution:

Let the company propose a solution

Comment
Helpful
Teresa L Yqq

Do not want to renew program

you are taking money out of my account and I didn't authorize it, this was supposed to be a free 14 day trail

Beachbody Reply:
Hi Teresa,
Upon reviewing your account we confirmed you signed up for the 14-day free trial of Beachbody On Demand on September 19, 2020. Since there was no cancellation request prior to the trial ending, you were billed for the subscription on October 4, 2020. We have cancelled your subscription and issued a refund for the charge since it is within our money back guarantee timeframe.
View full review
Loss:
$40
Preferred solution:

Full refund

Comment
Helpful
Nikki F Run

Change beach body coach

I was on hold for over 25 minutes and nothing was resolved. So frustrating

Beachbody Reply:
Hello Myrta,
We were unable to locate your account with the information provided in your complaint. We certainly would like to help you resolve your issues and ask that you contact our customer support.
View full review
Preferred solution:

Correcting my account information

Comment
Helpful

About

Related Companies

Team Beachbody, Shakeology

Summary

Beachbody is the creator of the nation's most popular fitness and weight-loss solutions including P90X®Series, INSANITY®, FOCUS T25®, 21 Day Fix®, Body Beast®, PiYo®, and Shakeology®. We have something for everyone. Our extensive library includes a variety of programs to help you reach your health and fitness goals, whether you want to lose weight, learn to dance, build muscle, or just live healthier.

Each program combines challenging workouts with easy-to-follow diet guidelines, nutritional supplements—including our breakthrough, clinically proven health and weight-loss shake called Shakeology® (aka Your Daily Dose of Dense Nutrition®) - and an unparalleled customer service and peer - support system. We've expanded this support system through TeamBeachbody.com, which includes a network of over 450,000 independent "Coach" distributors as well as a dynamic online support and fitness community. It's this combination of fitness, nutrition, and support that's inspired hundreds of thousands of people to get fit and healthy!

Beachbody On Demand gives you unlimited access to over $6,000 worth of fitness and nutrition content like P90X, 21 Day Fix EXTREME®, FOCUS T25, INSANITY, and 3 Week Yoga Retreat™, so you can take your health and fitness anywhere - from your home to the gym, and even on vacation! You can choose a variety of workouts by fitness level or type of exercise, complete with nutrition guides and calendars. Then stream them right on your desktop, TV, tablet, or mobile device - including the Beachbody On Demand app now available to download on the App Store! And you'll never run out of options with Beachbody On Demand: We continually update our Member Library so you get unlimited access to brand - new workouts and exclusive content like Fixate™, our healthy and delicious cooking show featuring Autumn and Bobby Calabrese.

Beachbody reviews and complaints

Beachbody is ranked 72 out of 536 in Weight Loss, Diets and Training category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article

Beachbody
Reviews Contacts Community
Overview About Related Companies Similar Companies