Skip to content
  • Login
Beachbody

Beachbody

www.beachbody.com
What is your customer experience with Beachbody?

Beachbody Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Beachbody has 1.5 star rating based on 72 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Beachbody to a friend or colleague.

  • Rating Distribution
  • Pros: Coach is professional, Coach is profressional, Decent workouts.
    Cons: Lousy customer service, Unauthorized charges, Being put on hold while rep goes to coffee break.

View full overview ›

Media from reviews

P90X App - Purchased video data deleted by Beachbody
Beachbody - Buyer Beware-The bait and switch is on.Beachbody - Unauthorized order and between the lines costBeachbody - Unauthorized order and between the lines cost - Image 2
View all media ›
Show reviews that mention
money subscription customer service customer service card credit card membership credit account
Filter review
Sort by
Anonymous
map-marker Bridgeport, Connecticut

Can’t contact company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cancel BODi Membership. Ive been looking for weeks now because I dont want it and cant get any help.

View full review

User's recommendation: Don’t order

Deborah H Foc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I unsubscribed to Beachbody and y'all still charge me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been trying to get a hold of yall for several days and cannot I unsubscribed to Beachbody because I am not able to do it at all and I want my $193 back. My name is Deborah Hammond.

My email is HAMMONDDEBORAH 290@***.com my phone number is 229-740-****.

I would appreciate it very much. If you would refund my $193.

View full review
Loss:
$193

Preferred solution: Full refund

User's recommendation: First, I would tell him you can’t get a hold of y’all if you have a problem second that the exercises are great, but I’ve gotten really sick and cannot do Beachbody anymore

Sally O Ihi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

#'s in lower right of ROKu

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went to workout today. The lower corner of my Roku showed #s 4.5.4.

I first checked to see if it showed up on another Roku; it didn't. I then contacted the coach, but he knows nothing about it. I then went online, and AI was an epic fail.

I then looked up 1-800, but no person answered, and I'm unsure if anyone will call me back. It is concerning that there is no direct person at 1-800.

View full review
Cons:
  • No direct person contact
  • No coach area in account

Preferred solution: I just want an answer concerning me

User's recommendation: You need a direct 1-800 for customers. Your online AI had no idea how to handle my question

Aeris Tfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Change flavors of my shipments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 07, 2025

Completely unsuccessful, there's no complete automation system because sometimes you just need to talk to a person. This was a totally frustrating experience and I am not a happy customer. I needed to return a product and exchange it and there was no way to get any answers on how to do that whatsoever

Original review Apr 04, 2025

I have been trying for several months to change the flavor of my delivery but there has been no response to any communication I have attempted to send and there's no clear way to get a hold of a functional part of customer service to make this change.

View full review

User's recommendation: Whatever flavor you order is likely to be yours for a really long time unless you can figure out a way to find out what other flavors are available for Shakeology individual packets.

Aniyla Lad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ghent, Kentucky

Account canceling

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They could refund my money when Im not using there services! I wanted to cancel my subscription and had troubles doing it so it went through.

And I spoke with someone a few days later through a text chat and told me that they can cancel it for me but I was not able to be refunded. I should not have to pay for something for the year that is not being utilized.

View full review
Diane N Rvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I canceled my order a long time ago, and they just charged me 179.00. I'm pissed, as it made my bank overdraft, and now I don't know how to get ahold of them.

Diane

View full review

User's recommendation: Don’t get it

Aeris Tfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Change flavors of my shipments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have tried to change the flavor of my shipment of 24 packets each month and have not been able to reach any place in the organization where I can do this. I have left messages sent email and done everything I can to communicate but no response has been forthcoming. I am so frustrated and unhappy with this experience.

View full review

User's recommendation: This company is difficult to deal with and don't have any good customer service availability.

Samanta Syo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Martinez, California

Unauthorized charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I cannot contact this company. They put a charge through on my credit card after the service has been discontinued for 2 years.

View full review

User's recommendation: beware

Nicholis Gfm
map-marker Denver, Colorado

My app wi Will not load on my TV, but it will load on my phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Let me speak to a person and not get the run around from the the automated feature I really need help

View full review
Thierno Dkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wall Lake, Iowa

Terrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No option for a real person and NO CALLS RETURNED! I want the $191.00 charge on my credit card to be put back...I canceled my membership well over 1.5 years ago...I have left several messages and am very upset with Beachbody...awful customer service...it is RIDICULOUS to try and get away with charging people, when they have canceled!

View full review
Thierno Dkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wall Lake, Iowa

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It is overall a TERRIBLE Customer Service...no real person to talk to and leaving messages and never receiving a call back...REFUND MY CREDIT CARD!

View full review
Kel G Ebq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Canceled my renewal subscription within hours of being charged and they wont refund me. I do not want access for the rest of the year, I just want my money back.

Other companies are so forward thinking and give you the refund and cancel your access. This company has lost a long time costumer.

The athletes I coach will no longer be recommended this platform to find a decent workout. Such an easy fix to not lose multiple costumers.

View full review
Loss:
$179

Preferred solution: Full refund

User's recommendation: Find another workout platform

Mary O Ttx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Emergencia me sacaron dinero de mi cuenta

Necesito hablar con el servicio al cliente. Mi número es 787983****.

Maribel Ortiz. Ya cancelé hace tiempo y me están sacando dinero.

View full review
Loss:
$200

Preferred solution: Full refund

Corliss Ipf
map-marker Virginia Beach, Virginia

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Nobody answered and I cant ever get ahold of anyone

They need to make better access to get customer help!!!

View full review
Anonymous
map-marker Benson, Arizona

Can’t cancel subscription

Horrible company!! They take money and make it impossible to cancel their *** subscription! Workouts are garbage!

View full review

User's recommendation: Highly recommend you do not subscribe

Darcy Abx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Middletown, Delaware

Pause and cancel subscriptions. Cannot see on my account anymore

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I cannot call customer service. This is absurd.

I am spending money I don't need to spend. I love Beachbody. I used to handle it all on my account. Now I can't.

And to not be able to talk to a person is absurd. And no one has a phone number???

Absurd. Post a phone number on the site.

View full review

About

Related Companies

Team Beachbody, Shakeology

Summary

Beachbody is the creator of the nation's most popular fitness and weight-loss solutions including P90X®Series, INSANITY®, FOCUS T25®, 21 Day Fix®, Body Beast®, PiYo®, and Shakeology®. We have something for everyone. Our extensive library includes a variety of programs to help you reach your health and fitness goals, whether you want to lose weight, learn to dance, build muscle, or just live healthier.

Each program combines challenging workouts with easy-to-follow diet guidelines, nutritional supplements—including our breakthrough, clinically proven health and weight-loss shake called Shakeology® (aka Your Daily Dose of Dense Nutrition®) - and an unparalleled customer service and peer - support system. We've expanded this support system through TeamBeachbody.com, which includes a network of over 450,000 independent "Coach" distributors as well as a dynamic online support and fitness community. It's this combination of fitness, nutrition, and support that's inspired hundreds of thousands of people to get fit and healthy!

Beachbody On Demand gives you unlimited access to over $6,000 worth of fitness and nutrition content like P90X, 21 Day Fix EXTREME®, FOCUS T25, INSANITY, and 3 Week Yoga Retreat™, so you can take your health and fitness anywhere - from your home to the gym, and even on vacation! You can choose a variety of workouts by fitness level or type of exercise, complete with nutrition guides and calendars. Then stream them right on your desktop, TV, tablet, or mobile device - including the Beachbody On Demand app now available to download on the App Store! And you'll never run out of options with Beachbody On Demand: We continually update our Member Library so you get unlimited access to brand - new workouts and exclusive content like Fixate™, our healthy and delicious cooking show featuring Autumn and Bobby Calabrese.

Beachbody reviews and complaints

Beachbody is ranked 71 out of 397 in Weight Loss, Diets and Training category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article