Skip to content
  • Login
Beachbody

Beachbody

www.beachbody.com
What is your customer experience with Beachbody?

Beachbody Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Beachbody has 1.5 star rating based on 73 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Beachbody to a friend or colleague.

  • Rating Distribution
  • Pros: Coach is professional, Coach is profressional, Decent workouts.
    Cons: Lousy customer service, Unauthorized charges, Being put on hold while rep goes to coffee break.

View full overview ›

Media from reviews

P90X App - Purchased video data deleted by Beachbody
Beachbody - Buyer Beware-The bait and switch is on.Beachbody - Unauthorized order and between the lines costBeachbody - Unauthorized order and between the lines cost - Image 2
View all media ›

Top Beachbody Reviews

Positive Review

"I have a querying abore the upgrade"

stars-rating stars-rating stars-rating stars-rating stars-rating

The chat was helpful. With their help, we we able to get my issue resolved. I was confused about my membership and they helped me get it figured out. User's...

Critical Review

"Cancel membership"

stars-rating stars-rating stars-rating stars-rating stars-rating

I called and tried to cancel my membership but it didnt go through. Now Im obligated to be a member for another year and it charged me. I have a financial...

Show reviews that mention
money subscription customer customer service membership service card credit card credit account
Filter review
Sort by
Anonymous
map-marker Phoenix, Arizona

I have a querying abore the upgrade

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The chat was helpful. With their help, we we able to get my issue resolved.

I was confused about my membership and they helped me get it figured out.

View full review

User's recommendation: I love Bodi

Sally O Ihi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

#'s in lower right of ROKu

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went to workout today. The lower corner of my Roku showed #s 4.5.4.

I first checked to see if it showed up on another Roku; it didn't. I then contacted the coach, but he knows nothing about it. I then went online, and AI was an epic fail.

I then looked up 1-800, but no person answered, and I'm unsure if anyone will call me back. It is concerning that there is no direct person at 1-800.

View full review
Cons:
  • No direct person contact
  • No coach area in account

Preferred solution: I just want an answer concerning me

User's recommendation: You need a direct 1-800 for customers. Your online AI had no idea how to handle my question

Deborah H Foc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I unsubscribed to Beachbody and y'all still charge me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been trying to get a hold of yall for several days and cannot I unsubscribed to Beachbody because I am not able to do it at all and I want my $193 back. My name is Deborah Hammond.

My email is HAMMONDDEBORAH 290@***.com my phone number is 229-740-****.

I would appreciate it very much. If you would refund my $193.

View full review
Loss:
$193

Preferred solution: Full refund

User's recommendation: First, I would tell him you can’t get a hold of y’all if you have a problem second that the exercises are great, but I’ve gotten really sick and cannot do Beachbody anymore

Stanie F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Change flavors of my shipments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 07, 2025

Completely unsuccessful, there's no complete automation system because sometimes you just need to talk to a person. This was a totally frustrating experience and I am not a happy customer. I needed to return a product and exchange it and there was no way to get any answers on how to do that whatsoever

Original review Apr 04, 2025

I have been trying for several months to change the flavor of my delivery but there has been no response to any communication I have attempted to send and there's no clear way to get a hold of a functional part of customer service to make this change.

View full review

User's recommendation: Whatever flavor you order is likely to be yours for a really long time unless you can figure out a way to find out what other flavors are available for Shakeology individual packets.

Aniyla Lad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ghent, Kentucky

Account canceling

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They could refund my money when Im not using there services! I wanted to cancel my subscription and had troubles doing it so it went through.

And I spoke with someone a few days later through a text chat and told me that they can cancel it for me but I was not able to be refunded. I should not have to pay for something for the year that is not being utilized.

View full review
Diane N Rvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I canceled my order a long time ago, and they just charged me 179.00. I'm pissed, as it made my bank overdraft, and now I don't know how to get ahold of them.

Diane

View full review

User's recommendation: Don’t get it

Stanie F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Change flavors of my shipments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have tried to change the flavor of my shipment of 24 packets each month and have not been able to reach any place in the organization where I can do this. I have left messages sent email and done everything I can to communicate but no response has been forthcoming. I am so frustrated and unhappy with this experience.

View full review

User's recommendation: This company is difficult to deal with and don't have any good customer service availability.

Samanta Syo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Martinez, California

Unauthorized charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I cannot contact this company. They put a charge through on my credit card after the service has been discontinued for 2 years.

View full review

User's recommendation: beware

Anonymous
map-marker Omaha, Nebraska

Cancel membership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called and tried to cancel my membership but it didnt go through. Now Im obligated to be a member for another year and it charged me.

I have a financial burden and cant afford this.

You have an obligation to send an email stating that this will come from your account and be charged. I never received one

View full review

User's recommendation: Don’t join

Dawsen Nfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mchenry, Illinois

Can’t sign in and want to know when I will be billed

I cant sign in and I want to know what Im going to be charged just need to talk to a human please and thank you

View full review
1 comment
Guest

Hey, you should probably go to their FAQ and use the chat option. faq.beachbody.com.

Anonymous
map-marker Bridgeport, Connecticut

Can’t contact company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cancel BODi Membership. Ive been looking for weeks now because I dont want it and cant get any help.

View full review

User's recommendation: Don’t order

Nicholis Gfm
map-marker Denver, Colorado

My app wi Will not load on my TV, but it will load on my phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Let me speak to a person and not get the run around from the the automated feature I really need help

View full review
Mariel Mpm
map-marker Mccalla, Alabama

Because I can’t not load up my video on the app that I have purchased 3 times

I redownloaded my app for p90x i put my email and password it said welcome back Edward

But only one video came up

View full review
Anonymous
map-marker Lebanon, Ohio

My tablet won’t get bb programs bike

It was terrible did not solve the problem. Bb stinks.

I nay cancel my subscription.

They have really gone down hill. Cant get hold of anybody

View full review

User's recommendation: Not happy with them at all. Don’t bother trying to get hold of them.

Thierno Dkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wall Lake, Iowa

Terrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No option for a real person and NO CALLS RETURNED! I want the $191.00 charge on my credit card to be put back...I canceled my membership well over 1.5 years ago...I have left several messages and am very upset with Beachbody...awful customer service...it is RIDICULOUS to try and get away with charging people, when they have canceled!

View full review
Frazier Zys

Beachbody - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Was guaranteed express shipping 14 days ago. Item still hasn't shipped.

Every time I call they tell me I'll get the item by tomorrow but it never ships. They make zero effort to help you.

Beachbody Reply:
Hi Michael,

We attempted to reach you by phone and email; however, we have been unsuccessful so far.

We apologize for the delay in receiving your original order. Your order was reshipped on 1/22/2017 with express delivery (2-3 business days). According to FedEx tracking, your order was delivered on 1/25/2017.

You have been refunded the shipping cost ($10.45 ) from your original order to offset any inconvenience you experienced since your order was unexpectedly delayed.

We wish you success in reaching your fitness goals.

Sincerely,

Isamar M.
Corporate Escalations Specialist
View full review
Reason of review:
Order processing issue

About

Related Companies

Team Beachbody, Shakeology

Summary

Beachbody is the creator of the nation's most popular fitness and weight-loss solutions including P90X®Series, INSANITY®, FOCUS T25®, 21 Day Fix®, Body Beast®, PiYo®, and Shakeology®. We have something for everyone. Our extensive library includes a variety of programs to help you reach your health and fitness goals, whether you want to lose weight, learn to dance, build muscle, or just live healthier.

Each program combines challenging workouts with easy-to-follow diet guidelines, nutritional supplements—including our breakthrough, clinically proven health and weight-loss shake called Shakeology® (aka Your Daily Dose of Dense Nutrition®) - and an unparalleled customer service and peer - support system. We've expanded this support system through TeamBeachbody.com, which includes a network of over 450,000 independent "Coach" distributors as well as a dynamic online support and fitness community. It's this combination of fitness, nutrition, and support that's inspired hundreds of thousands of people to get fit and healthy!

Beachbody On Demand gives you unlimited access to over $6,000 worth of fitness and nutrition content like P90X, 21 Day Fix EXTREME®, FOCUS T25, INSANITY, and 3 Week Yoga Retreat™, so you can take your health and fitness anywhere - from your home to the gym, and even on vacation! You can choose a variety of workouts by fitness level or type of exercise, complete with nutrition guides and calendars. Then stream them right on your desktop, TV, tablet, or mobile device - including the Beachbody On Demand app now available to download on the App Store! And you'll never run out of options with Beachbody On Demand: We continually update our Member Library so you get unlimited access to brand - new workouts and exclusive content like Fixate™, our healthy and delicious cooking show featuring Autumn and Bobby Calabrese.

Beachbody reviews and complaints

Beachbody is ranked 66 out of 414 in Weight Loss, Diets and Training category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article