New Reviewer

I need to switch the debit card for payment

I need to switch debit cards for monthly payments! Hey I didnt realize that the Chime card didnt have enough money on it to pay the payment

Beachbody Reply:
Hi Latonya,
To update your Billing Information on your Team Beachbody Account, Please visit our FAQ article 1556 "Online Billing Information Update" at the below link:
https://faq.beachbody.com/app/answers/detail/a_id/1556/catid/0/TLP/0
We have also sent you an e-mail communication on 4/29/22 to contact us via phone if you need further assistance.
Beachbody
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ID
#3518170 Review #3518170 is a subjective opinion of poster.
Preferred solution
Another card registered for payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Piyo live training

Unable to find the link to sign up for this course. I was a previous Piyo instructor and let my instructor status lapse.

Does this require annual classes to keep my certification? Price?

Beachbody Reply:
Hello Shirley,
Beachbody Live training was discontinued in 2019. We no longer offer instructor courses.
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ID
#2606627 Review #2606627 is a subjective opinion of poster.
Preferred solution
InFormation on live Pio training
New Reviewer

Shipping issue

Customer Service rep. My order was shipped to old/ previous address.

A new shipment was expressed out ASAP. THANKS

User's recommendation: Quick service and friendly.

Beachbody Reply:
Hello Jacee,
We are happy to have resolved your shipping concern.
Thank you for your feedback.
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ID
#2573902 Review #2573902 is a subjective opinion of poster.
New Reviewer

Cancel order. Call me!!!

I want a call right now!!!!! I have left at least 20 messages!!!

Call now or I will smear all over social medial!!!!!!

I have never done that but I will This is crazy. Call me now z443-690-****

Beachbody Reply:
Hello Adie,
We have successfully cancelled your Beachbody On Demand subscription and issued a refund for the most recent charge. Please allow up to three business days to receive the refund depending on your financial institution.
We sincerely apologize for any inconvenience caused.
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ID
#2571971 Review #2571971 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Query

Do you have any system to accommodate wheelchair bound or inambulatory individuals? I would love to be active but have such limitations

User's recommendation: Info please.

Beachbody Reply:
Hi Cynthia,
You may find additional information by clicking the following link: https://faq.beachbody.com/app/answers/detail/a_id/4643/TLP/0/catid/0
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ID
#2506865 Review #2506865 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resale on Ebay

Sold my 100% real - PiYo Beachbody - 3 Disc Workout DVD Set Chalene Johnson Define Yourself. Beachbody put a claim to EBay that it wasnt legit.

Big business being bullies against customers reselling items they bought from Beachbody.

They only want you to buy from Them. What a joke of a company

User's recommendation: Stay away from Beachbody Bullies.

Beachbody Reply:
Hi Carey,
We will be reaching out to you directly regarding your Ebay resale concerns.
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ID
#2251783 Review #2251783 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution

Get medical alert that I cannot get past

I cannot get past medical alert. The accept button is grayed out?

Call me at 814-812-****. Terry Dernar

Beachbody Reply:
Hello Terry,
We attempted to reach you by phone; however, we were unsuccessful. We followed up via email to the contact we have on file. Please contact us for further assistance.
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ID
#2251585 Review #2251585 is a subjective opinion of poster.
New Reviewer

Do not want to renew program

you are taking money out of my account and I didn't authorize it, this was supposed to be a free 14 day trail

Beachbody Reply:
Hi Teresa,
Upon reviewing your account we confirmed you signed up for the 14-day free trial of Beachbody On Demand on September 19, 2020. Since there was no cancellation request prior to the trial ending, you were billed for the subscription on October 4, 2020. We have cancelled your subscription and issued a refund for the charge since it is within our money back guarantee timeframe.
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ID
#2208056 Review #2208056 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Change beach body coach

I was on hold for over 25 minutes and nothing was resolved. So frustrating

Beachbody Reply:
Hello Myrta,
We were unable to locate your account with the information provided in your complaint. We certainly would like to help you resolve your issues and ask that you contact our customer support.
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ID
#2172631 Review #2172631 is a subjective opinion of poster.
Preferred solution
Correcting my account information

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Piyo enrollment

Not happy because I did not get my issue resolved!! I already enbut it is still asking me to enroll again!

Then it is not finding my zip code. I want to talk to a customer service person.

User's recommendation: I am not sure.

Beachbody Reply:
Hi Rachel,
Thank you for taking the time to speak with us.
It appears your free trial is not reflecting on your account and we are currently working to resolve the issue.
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ID
#2162553 Review #2162553 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

CUSTOMER SERVICE ISSUES

Seriously? i can't get anyone on the phone.

you keep telling me you don't have my acct, you don't have my phone number and you don't have my email. Yet you took payment out of my account???

I have requested to change coaches - twice and nothing. no response.

What can i do to get this fixed?

I'm getting very frustrated. your website is very unfriendly and i keep going around in circles.

User's recommendation: don't use customer service.

Beachbody Reply:
Hello Dianna,
Upon reviewing your account we confirmed your Coach change was processed on September 2, 2020.
If any further assistance is needed you may reply to our email correspondence.
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ID
#2147168 Review #2147168 is a subjective opinion of poster.
Preferred solution
Fix my coach - i requested a change and nothing has happened.
New Reviewer

Free trial not accessible

Free trial not accessible. Says invalid pw or email

Beachbody Reply:
Dear Sandra,

I am sorry to hear that you are having trouble signing into your free trial and any frustration this may have caused. We would like to help you resolve this problem right away and we would be happy to extend your trail for any days that you have missed, so that you get the use of the full 14 day free access. Please feel free to reach out to us at your earliest convenience. I have also included a link for our online self-help options and chat.

https://faq.beachbody.com/app/contactus_support/catid/1730/catname/Upgrade-to-a-Challenge-Pack/a_id/8281/TLP/1701.My-Beachbody-On-Demand

We are certainly here for you and look forward to resolving your issue right away.
View full review
ID
#1828857 Review #1828857 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

On Demand Platform