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Beachbody

Beachbody

www.beachbody.com
What is your customer experience with Beachbody?

Beachbody Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Beachbody has 1.6 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Beachbody to a friend or colleague.

  • Rating Distribution
  • Pros: Coach is professional, Coach is profressional, Decent workouts.
    Cons: Lousy customer service, Unauthorized charges, Being put on hold while rep goes to coffee break.

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Media from reviews

P90X App - Purchased video data deleted by Beachbody
Beachbody - Buyer Beware-The bait and switch is on.Beachbody - Unauthorized order and between the lines costBeachbody - Unauthorized order and between the lines cost - Image 2
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Top Beachbody Reviews

Positive Review

"I have a querying abore the upgrade"

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The chat was helpful. With their help, we we able to get my issue resolved. I was confused about my membership and they helped me get it figured out. User's...

Critical Review

"Cancel"

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Cant get a hold of anyone i have not used their site in five years, and they are still billing me. I

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Tasnia Fmw
map-marker Albany, New York

Cancel

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Cant get a hold of anyone i have not used their site in five years, and they are still billing me. I

View full review
Layah Wnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Missouri

Trying to get a hold of this company via email text message or phone call is non-existent; it is absolutely ridiculous. I want to stop my subscription for my monthly protein drink

Updated by user Jun 02, 2025

Trying to call within 30 days for an RA and can not get a person to help me. Tried on line and that’s a bust too!Years ago I fix the 21 day fix and multiple boxes of protein shakes…… what has happened to beach body… it’s not what it used to be, and I guarantee you it’s not better….

If You would like to send me an RA.

I will definitely send back the unopened bag of protein mix.. Text or voicemail and: 408.859.2200

Original review May 18, 2025

Ive been laid off my job. I must Cancel my monthly delivery of protein shake mix.. Im not pussed however need to cancel subscription and can find no where on line to do so!!!

View full review

User's recommendation: Go to your nearest Health food store or wellness doctor to get the protein drinks you need

1 comment
Guest

Hey, just so you know - they have online chat support. I think if you just go to www.bodisupport.com you will see a chat option at the bottom of the page.

Sally O Ihi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

#'s in lower right of ROKu

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Updated by user May 03, 2025

I have the #’s 4.5.4 on my Roku in the corner of my Beachbody. All I want is to know what they mean.

Original review Apr 15, 2025

Went to workout today. The lower corner of my Roku showed #s 4.5.4.

I first checked to see if it showed up on another Roku; it didn't. I then contacted the coach, but he knows nothing about it. I then went online, and AI was an epic fail.

I then looked up 1-800, but no person answered, and I'm unsure if anyone will call me back. It is concerning that there is no direct person at 1-800.

View full review
Cons:
  • No direct person contact
  • No coach area in account

Preferred solution: I just want an answer concerning me

User's recommendation: You need a direct 1-800 for customers. Your online AI had no idea how to handle my question

Kathye Dzu
map-marker Manahawkin, New Jersey

Cancel and refund my card

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Theres no one to speak to in person about canceling or even ordering if you wanted to order or you get out automated phone calls I would like a person to call me back if possible or at least email me. My email is MAXIMMaryan@***.com. All I want is a refund to my card

View full review
Deborah H Foc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I unsubscribed to Beachbody and y'all still charge me

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I have been trying to get a hold of yall for several days and cannot I unsubscribed to Beachbody because I am not able to do it at all and I want my $193 back. My name is Deborah Hammond.

My email is HAMMONDDEBORAH 290@***.com my phone number is 229-740-****.

I would appreciate it very much. If you would refund my $193.

View full review
Loss:
$193

Preferred solution: Full refund

User's recommendation: First, I would tell him you can’t get a hold of y’all if you have a problem second that the exercises are great, but I’ve gotten really sick and cannot do Beachbody anymore

Stanie F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Change flavors of my shipments

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Updated by user Apr 07, 2025

Completely unsuccessful, there's no complete automation system because sometimes you just need to talk to a person. This was a totally frustrating experience and I am not a happy customer. I needed to return a product and exchange it and there was no way to get any answers on how to do that whatsoever

Original review Apr 04, 2025

I have been trying for several months to change the flavor of my delivery but there has been no response to any communication I have attempted to send and there's no clear way to get a hold of a functional part of customer service to make this change.

View full review

User's recommendation: Whatever flavor you order is likely to be yours for a really long time unless you can figure out a way to find out what other flavors are available for Shakeology individual packets.

Aniyla Lad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ghent, Kentucky

Account canceling

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They could refund my money when Im not using there services! I wanted to cancel my subscription and had troubles doing it so it went through.

And I spoke with someone a few days later through a text chat and told me that they can cancel it for me but I was not able to be refunded. I should not have to pay for something for the year that is not being utilized.

View full review
Stacey D Dmi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged for membership i didn't sign up for

Still being charged. I didn't order it and can't get a hold of any customer support.

This is $179 I don't want to lose out on because of some *** fitness subscription.

I'm not happy, and the fact that no one will answer me or get back to me really has me upset! I want my money back as soon as possible and want someone to answer me!

View full review
Loss:
$180

Preferred solution: Full refund

Diane N Rvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Refund

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I canceled my order a long time ago, and they just charged me 179.00. I'm pissed, as it made my bank overdraft, and now I don't know how to get ahold of them.

Diane

View full review

User's recommendation: Don’t get it

Stanie F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Change flavors of my shipments

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I have tried to change the flavor of my shipment of 24 packets each month and have not been able to reach any place in the organization where I can do this. I have left messages sent email and done everything I can to communicate but no response has been forthcoming. I am so frustrated and unhappy with this experience.

View full review

User's recommendation: This company is difficult to deal with and don't have any good customer service availability.

Samanta Syo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Martinez, California

Unauthorized charge

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Updated by user Apr 04, 2025

Cannot find a way to contact this company. Phone numbers are either out of service or not the department that deals with customer support.I have handed this over to my bank.

Original review Mar 20, 2025

I cannot contact this company. They put a charge through on my credit card after the service has been discontinued for 2 years.

View full review

User's recommendation: beware

Anonymous
map-marker Omaha, Nebraska

Cancel membership

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I called and tried to cancel my membership but it didnt go through. Now Im obligated to be a member for another year and it charged me.

I have a financial burden and cant afford this.

You have an obligation to send an email stating that this will come from your account and be charged. I never received one

View full review

User's recommendation: Don’t join

Anonymous
map-marker Phoenix, Arizona

I have a querying abore the upgrade

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The chat was helpful. With their help, we we able to get my issue resolved.

I was confused about my membership and they helped me get it figured out.

View full review

User's recommendation: I love Bodi

Dawsen Nfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mchenry, Illinois

Can’t sign in and want to know when I will be billed

I cant sign in and I want to know what Im going to be charged just need to talk to a human please and thank you

View full review
1 comment
Guest

Hey, you should probably go to their FAQ and use the chat option. faq.beachbody.com.

Ikia Gpm
map-marker Northville, Michigan

Auto payment being done without customer knowledge

Auto payment being done for 3 years now although my subscription was for just 1 year. This is ridiculous.

View full review

User's recommendation: Please be cautious

Anonymous
map-marker Bridgeport, Connecticut

Can’t contact company

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Cancel BODi Membership. Ive been looking for weeks now because I dont want it and cant get any help.

View full review

User's recommendation: Don’t order

About

Related Companies

Team Beachbody, Shakeology

Summary

Beachbody is the creator of the nation's most popular fitness and weight-loss solutions including P90X®Series, INSANITY®, FOCUS T25®, 21 Day Fix®, Body Beast®, PiYo®, and Shakeology®. We have something for everyone. Our extensive library includes a variety of programs to help you reach your health and fitness goals, whether you want to lose weight, learn to dance, build muscle, or just live healthier.

Each program combines challenging workouts with easy-to-follow diet guidelines, nutritional supplements—including our breakthrough, clinically proven health and weight-loss shake called Shakeology® (aka Your Daily Dose of Dense Nutrition®) - and an unparalleled customer service and peer - support system. We've expanded this support system through TeamBeachbody.com, which includes a network of over 450,000 independent "Coach" distributors as well as a dynamic online support and fitness community. It's this combination of fitness, nutrition, and support that's inspired hundreds of thousands of people to get fit and healthy!

Beachbody On Demand gives you unlimited access to over $6,000 worth of fitness and nutrition content like P90X, 21 Day Fix EXTREME®, FOCUS T25, INSANITY, and 3 Week Yoga Retreat™, so you can take your health and fitness anywhere - from your home to the gym, and even on vacation! You can choose a variety of workouts by fitness level or type of exercise, complete with nutrition guides and calendars. Then stream them right on your desktop, TV, tablet, or mobile device - including the Beachbody On Demand app now available to download on the App Store! And you'll never run out of options with Beachbody On Demand: We continually update our Member Library so you get unlimited access to brand - new workouts and exclusive content like Fixate™, our healthy and delicious cooking show featuring Autumn and Bobby Calabrese.

Beachbody reviews and complaints

Beachbody is ranked 68 out of 426 in Weight Loss, Diets and Training category

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