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Beachbody

Beachbody

www.beachbody.com
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1.5 out of 5
Based on 57 reviews from registered users.
1.5
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57 rated reviews | Is this your business?
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Beachbody Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.5 star rating from 57 customer reviews, 8% would recommend, with 81% unfavorable feedback; consumers are mostly dissatisfied.

Positive Feedback

Coaches are described as professional and workouts are decent, providing value for exercise content for some users.

Negative Feedback / Risk Areas

  • Frequent Beachbody customer complaints cite unauthorized charges and billing surprises from auto-renewed subscriptions.
  • Many report inability to reach live customer service and denied refunds despite cancellation requests.
  • Price increases and trouble with refunds, exchanges, and subscription cancellations recur in reviews.

Key Takeaways for Future Customers

  • Check membership renewal dates and billing details before subscribing and document confirmation IDs.
  • Expect limited phone support; plan refund or cancellation actions early when possible.
  • Consider membership cost versus use, including auto-ship or membership fees, when reading Beachbody reviews.
View full overview ›

Media from reviews

P90X App - Purchased video data deleted by Beachbody
Beachbody - Buyer Beware-The bait and switch is on.Beachbody - Unauthorized order and between the lines costBeachbody - Unauthorized order and between the lines cost - Image 2
View all media ›

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Anonymous
map-marker Colorado Springs, Colorado

Membership

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3.0

Why was I charged $204 for renewal when there was a sale for $100. Cant get a person to speak to about this.

View full review

User's recommendation: Forget tryout to get a human to speak to you. No recourse at all

Comment
Helpful
Barbara C Cqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Program and badge problems

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3.0

I have questions about why, when I complete the program I am taking, I don't automatically obtain badges or ever receive badges. Yet, there is no one to talk to.

AI is not helpful, and neither are these emails. I finally did get an answer stating: 'We don't keep track of the programs you take; here is where you can look it up.' Really? Don't you keep track of what I do by sending me badges at the appropriate times? But you can't share that with me?

Is not having access to live people to answer questions on purpose? What is the point of all these programs if I can't get answers?

View full review
Pros:
  • Good product and services
Cons:
  • Text only
  • No customer service that is live

Preferred solution: an update on my profile performane

User's recommendation: Good company for programs, etc. however, you have no one to speak with if you have questions or problems.

Comment
Helpful
Mini D Bjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Cancel my subscription

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1.0

No contact with anyone. I want to cancel my subscription. Please have someone call me to confirm 317-442-****.

View full review
Loss:
$179

Preferred solution: Full refund

Comment
Helpful
Donna M Qql
map-marker Ridgewood, New Jersey

I'm having a lot of problems with my account and I need to speak to a human. I'm supposed to renew in March and I can tell you right now that's not gonna happen because I've tried several times in the

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1.0

I need someone to give me a call. I'm repeating for the fourth time.

This is why I don't have time in my busy day to keep answering the same question over and over again. I'm not gonna renew if someone doesn't call me because my account is not working: 201-906-****.

View full review
Cons:
  • No one answers any of your questions

Preferred solution: I am very upset that no one is calling me back. I am supposed to renew my membership, but if you can't take the time for a phone call then I guess I'm not gonna renew it. You advertise positivity but yet you're not here for your clients

Comment
Helpful
barbara c Bch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Disappointed

Updated by user Jan 02, 2026

Excellent company with solid programs etc. no complaints. If y ou can live without anybody getting back to you if you have a question, then this works for you.

Original review Dec 18, 2025

I've been with Bodi for 6 or 7 years. It has always been difficult to talk to anybody.

This time I went through the process of trying to find anyone to talk to.. nothing like that exists. You have to look up everything under FAQ. (good luck with that).

Chat or text. I selected chat and it was talking to AI. Not very effective. Finally after a very long tine as the response was as slow as molasses the system escalated the problem.

Yeah or so I thought. the next day I received an email that said " we don't monitor peoples activities" so we can't answer your question. Isn't that just great. So I used my phone to see if I could find out the answer to my problem.

I only wanted to know after completing my program in November why I did't get a badge yet. And why I got a badge for another program with 6 classes remaining. The answer to the first question was that I missed a class so I took it and got the badge. Never got an answer for questions #2.

There was a 3rd question about inaccurate counting of my bike classes of which I'll never get an answer to either. So for anyone looking to actually talk to someone or to get any answers whatsoever...

Here is my answer!!! Forget about it!!!

View full review
Comment
Helpful
Sara P Mpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Lynchburg, Virginia

Still Charging Me Years After Cancelation

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1.0

I canceled my membership in May of 2021. I have the email confirmation.

Every December they charge my credit card $179. Every year I dispute it. The charges still stand. They stole $895 from me and I don't understand how they can be allowed to continue to steal from people.

The owners should be in prison for fraud. Class action anyone?

View full review
Loss:
$895
Cons:
  • Thieves

Preferred solution: Full refund

User's recommendation: Stay far far away

Comment
Helpful
Sara P Mpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Lynchburg, Virginia

Recurring Charges after cancelation

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1.0

I canceled my membership in May of 2021. I have an email confirmation of this.

Every December they charge my credit card $179. I dispute the charges but they still remain. They owe me the $895 they stole from me.

I can't believe nothing has been done with the number of complaints. How are they allowed to keep operating and scamming people?

View full review

User's recommendation: Stay far far away. It is a scam!

Comment
Helpful
Marcy C Kbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Northport, Alabama

Cancel subscription

My name is Marcy Coley, and I want to cancel my subscription. I've called and left a message, and I want a confirmation that it has been done through email.

View full review
Loss:
$199
Cons:
  • You will not be able to reach anyone

User's recommendation: Get your ID number and make sure you know how to contact the company. They are impossible to get in touch with.

Comment
Helpful
Frazier Zys

Beachbody - Shipping Service Review

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3.0

Was guaranteed express shipping 14 days ago. Item still hasn't shipped.

Every time I call they tell me I'll get the item by tomorrow but it never ships. They make zero effort to help you.

Beachbody Reply:
Hi Michael,

We attempted to reach you by phone and email; however, we have been unsuccessful so far.

We apologize for the delay in receiving your original order. Your order was reshipped on 1/22/2017 with express delivery (2-3 business days). According to FedEx tracking, your order was delivered on 1/25/2017.

You have been refunded the shipping cost ($10.45 ) from your original order to offset any inconvenience you experienced since your order was unexpectedly delayed.

We wish you success in reaching your fitness goals.

Sincerely,

Isamar M.
Corporate Escalations Specialist
View full review
Reason of review:
Order processing issue
Comment
Helpful
Anonymous

Beachbody Shakeology Review

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1.8

Canelled and was still charged 15 dollars a month for some support mumbo jumbo. Took me 4 months to stop them.

Finally had to contact my bank Dont sign up or you will never get away. This company also has a F with the bbb for not following up on complaints .

Beachbody Reply:
Hi Lisa,

We have attempted to reach you, but have not heard back from you.

After reviewing your account, we confirmed you enrolled as a Team Beachbody Independent Coach and also in Shakeology Home Direct. Your Shakeology cancellation was received and processed on 6/23/2016; however, you did not request to cancel your Coach account. As a Coach, you are charged a Business Service Fee of $15.95 until you decide to cancel.

A signature is required to cancel your Coach account because it is considered an independent business. This is to ensure understanding of responsibilities and actions moving forward, even if commissions were not disbursed. This process is separate and distinct from cancelling your home direct shipments. We did not receive your request to cancel your Coach account until 11/19/2016 which explains the billing you described in your review from June to November.

To make up for any misunderstanding of the TBB Independent Coach enrollment, policies, and/or procedures, we have refunded your last two Business Service Fees as a courtesy. Please allow 3-5 business days for the credit to reflect in your account.

Lastly, there may be other companies, or independent fitness businesses, with similar spellings or variations of our name, but Beachbody, LLC is rated A+ with the Better Business Bureau. Our BBB review page can be found at https://www.bbb.org/losangelessiliconvalley/business-reviews/exercise-and-physical-fitness-programs/beachbody-in-santa-monica-ca-13147181. We take consumer feedback very seriously and work to resolve each and every issue presented. This dedication is not limited to BBB services.

We hope this resolves your concern. Please feel free to contact us if you have further questions.

Sincerely,
Beachbody Corporate Escalations
View full review
Reason of review:
Pricing issue
Comment
Helpful
Anonymous

Beachbody - Customer Care Review

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1.0

Customer service never answers the phone. Can't even customize the order.

Beachbody Reply:
Hi Sylvia,

It was a pleasure speaking with you today.

We assure you all subscriptions have been cancelled as you requested on 1/0/2017 and there will be no further charges. We apologize for any difficulty you experienced while trying to cancel your subscription.

We appreciate your feedback and will take the appropriate internal actions to address this matter.

Sincerely,
Beachbody Corporate Escalations
View full review
Reason of review:
Poor customer service
Comment
Helpful
Anonymous
map-marker Santa Monica, California

BeachBody is a SCAM company!

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1.6

Beachbody is a scam company. Once they get a credit card # they will charge you for being a member, ship you unrequested and unwanted items, dramatically overcharge you for simple vitamins that you never ordered and make life *** trying to get an RGA and refund.

Right now at 7 months of trying to get them to stop shipping and charging for items. Can you believe the phone representative, who clearly was not in America, started to laugh at me? Avoid this company all together and write bad reviews as they are horrible.

I hate these types of companies and hope they fail or get a class action lawsuit against them! Wayne

Beachbody Reply:
Hi Wayne,

We definitely want to assist you with your inquiry, but the email address provided with your review does not pull up any records within our system. We tried reaching out to you via email on 12/29/16 to get more information to locate your account, but we have not heard back from you yet.

We want to get this resolved for you as soon as possible. Please contact us at your earliest convenience at 800-870-0427, or simply reply to our email with any additional order details you may have that will help us locate your account.

Sincerely,
Beachbody Corporate Escalations
View full review
Cons:
  • Scam artists
Reason of review:
Charging for stuff not ordered
Loss:
$500
Preferred solution:

Full refund

Comment
2
Bryler Piz
map-marker Santa Monica, California

They are Thieves

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1.0

I made the mistake of ordering this and started get my monthly statements, and they charged my card for Activ Vitamins, Beachbody Club and PPL Beach body. They charged in the last 6 months over $400.00 on my card.

Each time I call they disconnect me or tell me that they will credit my account and remove my cc info. Well 6 months later they are still charging my account. I can't believe what a scam this is. I sent back every bottle of so called "Activ Vitamins" that i never ordered and returned each bottle.

I never signed up for this online beach body either. I want my money back and if I need be I will hire an attorney and call Help Me hank to get my money back

Beachbody Reply:
Hi Jean,

We have tried contacting you to discuss your recent review via phone and email, but have not heard back from you to date.

After reviewing your sales call, we found that you did agree to the terms and conditions associated with your April 10, 2016 Cize DVD purchase.

As explained by the Telesales representative, your order included a 30-day trial of Team Beachbody Club (TBB) membership, which included Beachbody On-Demand (BOD) online streaming, as well as a 30-day trial of ActiVit, our multi-vitamin. Both offers included a quarterly automatic subscription which would bill and ship once the trial(s) expired (30 days later), unless you requested to cancel. Since we did not receive a cancellation request before the trial(s) ended, these items were billed and shipped according to the terms of the offer(s) you accepted at the time of sale.

After your inti purchase, our first recorded contact with you was not until November 14, 2016, 7 months later. You are correct; this call was disconnected, not by an agent, but unfortunately by a call failure on your end. We have not heard from you since then.

In addition, we were able to locate the items you returned back to us. These items were sent back as a “return to sender” instead of according to our return instructions. In order to receive a refund, your return must be authorized by an agent and assigned a system generated return authorization number. Returns sent back as “return to sender” are essentially unauthorized, and often result in a delayed or unprocessed refund. To prevent this and ensure proper crediting for a return, we always recommend to follow our return instructions. Our return policy and instructions can be found online at https://faq.beachbody.com/app/answers/detail/a_id/8324/kw/return/~/beachbody-return%3a-policy-%26-instructions/lob/beach .

To clear up any possible misunderstanding or miscommunication of the terms and conditions of the accepted offers made at the time of sale, you have been refunded in full on December 15, 2016 for all amounts paid towards the TBB membership and ActiVit vitamins, including shipping and handling. We hope this resolution fully addresses your concern.

Sincerely,
Beachbody Corporate Escalations
View full review
Cons:
  • Lousy customer service
  • Deceiptful business practices
  • Way they stole my money without my permission
Reason of review:
Damaged or defective
Loss:
$350
Preferred solution:

Full refund

Comment
1
Lamisha Dag

Beachbody - Review in Fitness Centers category

I am paralyzed, how can i do this? i need to lose weight

Beachbody Reply:
Hi Russell,

Thank you for your interest!

Before beginning any workout or nutritional regimen, we recommend that you consult your physician. We have a variety of programs to fit many fitness needs and levels, but your wellness is our main concern, and want to make sure you get the best results tailored to your needs.

Please feel free to explore our online website at TeamBeachbody.com to get information on our products.

We wish you the best in your health and fitness goals!

Sincerely,
Beachbody Corporate
View full review
Comment
Helpful
Kaeson Fsy

Beachbody - Review in Fitness Centers category

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1.0

I have been charged £38.87 for beachbody club and i am not a member. Who gave beach body authority to take money from my account for a product i did not sign up for.

Beachbody Reply:
Hi Olecia,

It appears your credit card information may have been used to purchase Beachbody products without your authorization. We have security measures in place to prevent this from happening, and continuously bolster these measures. However, certain transactions occasionally go undetected. If you feel you have been the victim of fraudulent activity and/or identity theft, it is in your best interest to immediately contact your financial institution to file a dispute to prevent further unauthorized charges, and protect your financial interests.

In addition, you may want to contact your local police department if you feel your identity may have been compromised. Once a dispute and/or police report is filed, we will comply with all requirements which may consist of the release of order information and other specifics. We understand why you may want to know more about the transaction(s), but for your protection, and ours, we are unauthorized to release details unless requested as part of a formal investigation.

Regards,
Beachbody Corporate
View full review
Reason of review:
Problems with payment
Comment
Helpful
Latonya Hqk

I need to switch the debit card for payment

I need to switch debit cards for monthly payments! Hey I didnt realize that the Chime card didnt have enough money on it to pay the payment

Beachbody Reply:
Hi Latonya,
To update your Billing Information on your Team Beachbody Account, Please visit our FAQ article 1556 "Online Billing Information Update" at the below link:
https://faq.beachbody.com/app/answers/detail/a_id/1556/catid/0/TLP/0
We have also sent you an e-mail communication on 4/29/22 to contact us via phone if you need further assistance.
Beachbody
View full review
Preferred solution:

Another card registered for payment

Comment
Helpful

About

Related Companies

Team Beachbody, Shakeology

Summary

Beachbody is the creator of the nation's most popular fitness and weight-loss solutions including P90X®Series, INSANITY®, FOCUS T25®, 21 Day Fix®, Body Beast®, PiYo®, and Shakeology®. We have something for everyone. Our extensive library includes a variety of programs to help you reach your health and fitness goals, whether you want to lose weight, learn to dance, build muscle, or just live healthier.

Each program combines challenging workouts with easy-to-follow diet guidelines, nutritional supplements—including our breakthrough, clinically proven health and weight-loss shake called Shakeology® (aka Your Daily Dose of Dense Nutrition®) - and an unparalleled customer service and peer - support system. We've expanded this support system through TeamBeachbody.com, which includes a network of over 450,000 independent "Coach" distributors as well as a dynamic online support and fitness community. It's this combination of fitness, nutrition, and support that's inspired hundreds of thousands of people to get fit and healthy!

Beachbody On Demand gives you unlimited access to over $6,000 worth of fitness and nutrition content like P90X, 21 Day Fix EXTREME®, FOCUS T25, INSANITY, and 3 Week Yoga Retreat™, so you can take your health and fitness anywhere - from your home to the gym, and even on vacation! You can choose a variety of workouts by fitness level or type of exercise, complete with nutrition guides and calendars. Then stream them right on your desktop, TV, tablet, or mobile device - including the Beachbody On Demand app now available to download on the App Store! And you'll never run out of options with Beachbody On Demand: We continually update our Member Library so you get unlimited access to brand - new workouts and exclusive content like Fixate™, our healthy and delicious cooking show featuring Autumn and Bobby Calabrese.

Beachbody reviews and complaints

Beachbody is ranked 71 out of 537 in Weight Loss, Diets and Training category

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