Beachbody

The subscription renewed Without my permission. They withdraw money from a card that they had on file that expired months ago.

And when I saw that they withdraw the money? I called them basically the day after saying I cancel this months ago.

And they said they have no info on me cancelling. But the point is that they should have never even taken money from that expired credit card.

Within 10daysof being charged (when I realized we'd been charged) for another annual subscription, I called to cancel. We haven't used the service in at least a year and there was no need to keep it.

Their customer service number was impossible to find. When I did finally find it and get in contact, they told me there was no refund available because "the policy changed" and that I would have to send some escalation ticket to have chance of a refund. That's crooked and beyond frustrating. It's businesses like this that are making a very bad rap for the good subscription model businesses that still treat you like a human.

They also give you no heads up that you're renewal is coming up or even an emailed receipt when they do charge you. You just find out on a credit card or bank statement that you've been charged. They've also drastically increased the prices since we joined. Was a 100/yr a couple years ago.

now it's 180/yr. The price is ridiculous and this company is dirty.

Was paying 119.95/99 now 170+. I dont care for the live workouts.

Im ok with the pre recorded workouts. Dont want to pay the 170+. that a bit high for what I am using.

Like I said I dont do the live stuff, just whats already been recorded and placed in the Library. Dont have that kind of money to spend for what little I use.

Worst customer service ever! Tried canceling my order several times!

They charged my credit card $128.19 on July 17, 2024. Called customer service the package didnt even leave the warehouse. Couldnt cancel it and charged me and shipped a product i hate! However ironically enough I changed the shippers name right after talking to customer service and that got changed but still shipped it.

Now theyre charging me additional $12.00 for a return label!! Worst company ever and biggest scam artists ever! Never buy from them!

PS they lie too the never send out emails! They charge your credit card and you cant cancel memberships or orders!

It's amazing how many people have reported the same experience. I was charged $179 for auto-renewal of a subscription without any warnings.

I hadn't used it since February 2023. The auto-renewal took place in July 2024. I have reported them to the Better Business Bureau and Consumer Affairs. I also initiated a credit card dispute.

They cancelled my membership but refused to refund the money. Avoid this company at all costs!

No good service was rendered. My billing question no answer.

They even contacted me with billing.

I have to give my cc info to be connected without options. Awful service.

I paid for lifetime replacement of p90x dvds, called to get replacement and I was told that I didnt have any replacement warranty. Very disappointed.

I do not have an active Beachbody account, but they still keep charging me for a full year membership. I have tried reaching out in every possible way to get a resolution for my problem and be refunded their charges and no one from multiple avenues has ever responded to any of my inquiries.

It is also very hard to find anyone number to call ot active customer service email. They have a fake online chat that no one is at.

I have no way of having control over my account as a subscription was canceled after the first time I used it.

I am very frustrated to have no answers after ALL the time Ive spent trying to get this solved.

I canceled my membership four years ago and just looked at my credit card statement because I haven't used that card in over three years, other than for Beachbody. However, they charged me $179 every May for the past three years, even though it says my membership was canceled.