Beachbody
Reviews and Complaints

I ordered cize and 3 day refresh. Was charged for 2 3day refresh packages which I did not order.

I chatted with customer service mohmd who stated I could not get refund before it was sent out even though order was placed less than 24 hours ago. Mohmd said that I would have to pay for stuff I didn't order and then return it. I may or may not get a refund for that? This is not the first time I've gotten excess charges from this company.

The products are good- if overpriced- but customer service sucks.

Mohmd actually disconnected with me when I asked why they were holding my money hostage. I called beachbody phone number and woman on phone hang up on me with no explanation when she figured out I wasn't buying anything.

Sadly after giving 7 years of my life, my time from my family, my energy, my wallet and my whole hearted effort, the real practices behind Beachbody "corporate world" and coaching has finally reared it's ugly head! I have seen things like this happen to others in the past but thought it was isolated issue and I didn't want to believe anyone (let alone my trusted leader) would do this to me!

I will say I love the programs they are great, I love the products they are really great! I will defend them as they are truly legit (tho pricey and I'm talking about Shakeology). They do offer helpful tools to help people get healthy & fit. But you know what?

You can get everything they offer on Amazon, Ebay & Craigslist and with Prime 1-2 day shipping without the headache of "coaches", all that drama, the auto shipments or random charges. Or someone with no background in fitness or nutrition degrees hounding you. Over time you will see (like I began to) what's really behind the "Coaching" world. Greedy corporate people who pretend like they care but don't.

The only want to suppress the "lower ranked coaches" so that when there is something wrong and you smell a rat or something suspicious, your issues and concerns are swept under the rug and forgotten about. They are only there to help the "big names" and "big titles" and people who prove their "Eliteness". #TakeCareNowByeByeNow At one point in my life coaching was a true blessing but after years and years of naiveity, the smoke and mirrors were revealed. Please be aware this coaching "thing" can be very toxic.

It will consume your life, your time away from family. And in order to "make it" and you will PAY for it. As I have been shown this week they will always change the bylaws and rules to meet their "special criteria". They will always bend and twist the rules they put in place to fit the companies agenda and to line their pockets.

Yes, you can make some decent money really helping people find fitness and health. I have done it myself. I am been in the fitness industry. I have a nutrition degree and background.

Sadly many coaches are not and just say whatever they were told to say to make sales. Bottom line, people get greedy and people get desperate over time. And they forget their humble beginnings. As in my case after 7 years of loyalty or stupidity to this upline team I joined (can't figure that one at right now).

I decided to take a much needed break from coaching to refocus and prioritize as it was completely consuming me. And that's when the *** hit the fan. The snakes literally came out of the woodwork! My "Super Star" Diamond upline Coach came sniffing around as she had heard I was "on break" and literally took one of my top leading team mates (aka Coach) right out from under me...even went to Beachbody corporate behind my back to seal the deal, not one word from her or said team mate and they switched her over just like that.

Even though it states it's illegal to do so in the bylaws. I was told today by Beachbody corporate that they can do whatever they want, whenever they want and as they see fit. Bottom line, there is very real and ugly side to this coaching gig....I had only be privy to it on the surface up until now. So if you don't have thick skin...and you don't mind watching Elite and Top Coaches take your team mates away from you when your not looking I don't advise getting involved - it hurts and it sucks!

You might make a few thousand dollars over the years but don't be fooled. You will have to work 70+ hours a week (and mainly on the weekends) on social media building a "presence", recruiting and promoting on social media to gain any traction. And btw all the big time "coaches" already knew about all this long before they felt like disclosing it to their team and others. ALL of the top Coaches have already infiltrated Instagram, Snap & Fbook for you!

They gotta make sure they get their first ya know! Social media is a big marketing business now with MLM's like Rodan Field, Willa, Beachbody, Luluroe, Wine Clubs, eyelashes, Plexus, Young Living...you name it. I wanted to share this with anyone considering Coaching be VERY aware and be VERY careful who you "align" yourself with in this company. Everyone knows everyone especially in corporate and everyone is scratching everyone's back.

I've seen it happen over and over again to others and the #truthbomb just hit me this week! For many that have experienced on some level what I'm talking about then you already know how hard this pill is to swallow.

I subscribed as coach in January 2017 and got a BOD challenge pack (with Shakeology, 272$ Canadian dollars). Unfortunately, due to a financial hardship in April 2017, I called coach relations to cancel my subscription,coach account and get the refund.

The call got escalated for a special department taking care of such requests. The guy was super nice and said I'll get my full refund and he even went ahead and refunded me for my last Shakeology shipment without requesting the product back. A few days later I get an email stating they need to charge me 68$ atop of !h already paid amount of 272$ in January 2017. I asked them to refund only BOD (115$) and got the negative answer that they cannot process partial refund.

Ok. Asked at this point to get the full refund back at which point they referred me to live chat. I copied our email exchange to the live conversation and the rep confirmed I'll need to pay them 68$ in order to get 272$ back meaning I would have paid 272$+68$ and get refunded 272$ back with 68$ being a 100% loss! Why did they refund my last order of Shakeology (74$) then and haven't said a word??

I still don't understand why they can't do a partial refund for BOD but need me to pay 68$ where is this amount coming from? And why paying for it? I'm in a deep financial hardship where every penny counts and I mentioned it many times during my exchanges but they just repeat the same thing that they can't do partial refund due to system limitations. I'm from Canada and I have never seen such a horrible customer service.

There are always possibilities to make an exception! Or at least try to!

I'm extremely upset and I'm looking where I can submit a formal complaint got he company? Thank you.

Got sent a package from Beachbody with their product which I never ordered nor even knew about the company. Had my address which I never gave to them.

Obviously their company has been hacked.

Talked to supervisor which was not friendly by any means. They really don't seem to care.

I purchased the Body Beast program recently.In the ad and the infomercial the company states that the program includes the ability to stream the program as well as access to the premium online program. After I received the program I discovered that the "free access" was only a plan to up sell me to a monthly membership.

No where does the advertisement or the infomercial inform the customer that this is a limited time offer or that it will lead into a monthly membership. This company is totally unethical and tries to rip you off. The customer representative had the brass to apologize for my misunderstanding. Seriously?

I understand quite well. I see that the plan was to suck you in and then get you onto a monthly membership. I have purchased programs from other companies and received the online access they advertised. There companies are ethical and deliver what they what they promised.

Beach Body does not.

I see that they offer one thing and deliver another. No misunderstanding at all.

My Team Beachbody account was hacked. Someone changed the delivery and payment addresses and made an order.

I spent about an hour with customer service (chat, phone) and they were NO help. They couldn't even understand what I was talking about. They offered to send me a refund slip so I can return the product. Umm, no, I didn't place the order.

Whoever hacked my account had more privacy and respect from Beach body than me. I just want my team beachbody website account cancelled or at lealst locked. Why is that so hard????????????????? I just wasted a ton of time on this and no resolution.

I still don't understand why it was so difficult to understand. Just close my account.

I went online and put in my name, address, email address and credit card to order dvd work outs. I added the vitamins, and was lead to believe they were $29.95/bottle.

That was just a promotion, they are actually 3x that at $89.85/bottle. Web site said you can cancel the automatic shipping and cancel the vitamins. When I tried to cancel, I was told that I am not the account holder, there is another name on my account. I did not authorize any other name, the dvd and vitamins are shipped to me, beach body sends me almost daily emails, and charges my credit card.

They could not explain how they allowed another name on my account. The customer service rep kept telling me he couldn't help me because my name wasn't on my account. I had to wait over 30 mins to get a supervisor on the line just to tell me that if I had ordered on the phone, they could figure it out, but since I ordered online they have no idea what happened or why another name was on my account.

They did finally agree to cancel the vitamins but only after I sent them back. So, I have to expend more charges to return exorbitantly priced vitamins and make sure they do actually stop charging my card.

I purchased the Body Beast program recently. In the ad and the infomercial the company states that the program includes the ability to stream the program as well as access to the premium online program.

After I received the program I discovered that the "free access" was only a plan to up sell me to a monthly membership. No where does the advertisement or the infomercial inform the customer that this is a limited time offer or that it will lead into a monthly membership. This company is totally unethical and tries to rip you off. The customer representative had the brass to apologize for my misunderstanding.

Seriously? I understand quite well. I see that the plan was to suck you in and then get you onto a monthly membership. I have purchased programs from other companies and received the online access they advertised.

There companies are ethical and deliver what they what they promised. Beach Body does not.

I see that they offer one thing and deliver another. No misunderstanding at all.

Was guaranteed express shipping 14 days ago. Item still hasn't shipped.

Every time I call they tell me I'll get the item by tomorrow but it never ships. They make zero effort to help you.

Canelled and was still charged 15 dollars a month for some support mumbo jumbo. Took me 4 months to stop them.

Finally had to contact my bank Dont sign up or you will never get away. This company also has a F with the bbb for not following up on complaints .

Customer service never answers the phone. Can't even customize the order.

Beachbody is a scam company. Once they get a credit card # they will charge you for being a member, ship you unrequested and unwanted items, dramatically overcharge you for simple vitamins that you never ordered and make life *** trying to get an RGA and refund.

Right now at 7 months of trying to get them to stop shipping and charging for items. Can you believe the phone representative, who clearly was not in America, started to laugh at me? Avoid this company all together and write bad reviews as they are horrible.

I hate these types of companies and hope they fail or get a class action lawsuit against them! Wayne

I made the mistake of ordering this and started get my monthly statements, and they charged my card for Activ Vitamins, Beachbody Club and PPL Beach body. They charged in the last 6 months over $400.00 on my card.

Each time I call they disconnect me or tell me that they will credit my account and remove my cc info. Well 6 months later they are still charging my account. I can't believe what a scam this is. I sent back every bottle of so called "Activ Vitamins" that i never ordered and returned each bottle.

I never signed up for this online beach body either. I want my money back and if I need be I will hire an attorney and call Help Me hank to get my money back

I am paralyzed, how can i do this? i need to lose weight